Heather Ibell
Roanoke Rapids
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Cashier
Roses
Roanoke Rapids
09.2024 - 06.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided helpful recommendations.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Managed inventory levels at the register area by restocking merchandise as needed.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
Restaurant Hostess
Ruby Tuesday
Roanoke Rapids
01.2023 - 02.2024
- Greeted and welcomed guests with a friendly and inviting demeanor.
- Managed reservations and organized seating arrangements efficiently.
- Assisted waitstaff by communicating guest needs promptly.
- Maintained cleanliness and organization of the host area at all times.
- Provided accurate wait time estimates to guests upon arrival.
- Addressed guest inquiries and resolved concerns to enhance their experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Directed customers to bar area in high-traffic times to increase drink sales.
Line Worker
Abners
Roanoke Rapids
01.2022 - 03.2022
- Operated production machinery to assemble products efficiently.
- Inspected finished goods for quality and adherence to standards.
- Collaborated with team members to maintain a smooth workflow.
- Maintained cleanliness and organization of service areas throughout shifts.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Delivered food to guests in a timely manner while following safety protocols.
Education
Associate of Applied Science - Cyber Security
Sullivan University
Louisville, KY 10.2025 - 10.2025
GED
Weldon, NCSkills
- Cybersecurity fundamentals
- Network troubleshooting
- Technical support
- Technical troubleshooting
- Fast typing speed
- Accuracy and attention to detail
- Microsoft Word
- Data accuracy
Affiliations
- Gardening, landscaping, renovation, painting.
References
References available upon request.
Timeline
Associate of Applied Science - Cyber Security
Sullivan University
10.2025 - 10.2025
Customer Service Cashier
Roses
09.2024 - 06.2025
Restaurant Hostess
Ruby Tuesday
01.2023 - 02.2024
Line Worker
Abners
01.2022 - 03.2022
GED