Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Heather Hudson

Summary

Dynamic Practice Manager with a proven track record at Banfield Pet Hospital, showcasing expertise in recruitment, staff development, and financial oversight. Excelled in enhancing staff productivity and managing multiple locations, demonstrating exceptional organizational skills and adaptability. Skilled in conflict management and adept at fostering positive workplace environments, significantly improving operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Interim Field Director

Banfield Pet Hospital
08.2024 - Current
  • Tracked and analyzed hospital performance.
  • Conducted regular performance evaluations for Practice Managers, offering constructive feedback to promote ongoing professional growth.
  • Increased overall productivity by identifying areas for improvement and implementing innovative solutions to address challenges.
  • Collaborated with other departments within the organization to develop cohesive strategies that aligned with company goals and objectives.
  • Oversaw the recruitment, hiring, training, and onboarding processes for new Practice Managers within the market.
  • Facilitated effective communication fostering a collaborative working environment conducive to success.
  • Facilitated constructive dialogue between disputing parties using conflict management techniques that led to successful case resolutions.
  • Skilled at working independently and collaboratively in a team environment.
  • Planned and implemented leader development to enhance knowledge and skills.
  • Proven ability to learn quickly and adapt to new situations.
  • Optimized field operations by utilizing data-driven decision-making processes and performance metrics.
  • Established and updated objectives to enhance operations.

Practice Manager

Banfield Pet Hospital
12.2007 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw accounting, budgeting, and financial reporting.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Successfully managed multiple locations within the organization
  • Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.

Bookkeeper

EarthFare
08.2005 - 12.2007
  • Inspected account books and recorded transactions.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Reconciled and corrected issues with financial records.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled day-to-day accounting processes to drive financial accuracy.

Skills

  • Schedule management
  • Workflow management
  • Recruitment and hiring
  • Budget planning
  • Performance evaluations
  • Time management
  • Problem-solving
  • Reliability
  • Organizational skills
  • Adaptability and flexibility

Certification

  • Certified Dog Trainer

Timeline

Interim Field Director

Banfield Pet Hospital
08.2024 - Current

Practice Manager

Banfield Pet Hospital
12.2007 - Current

Bookkeeper

EarthFare
08.2005 - 12.2007

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Heather Hudson