Heather Hatcher
Shallotte
Summary
Certified Medical Assistant with extensive experience in patient care and insurance authorization. Skilled in EMR systems and effective communication to enhance patient interactions and streamline nursing processes. Committed to achieving optimal treatment outcomes and high patient satisfaction through quality healthcare practices.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Certified Medical Assistant (CMA)
Coastal Comprehensive Care
Sunset Beach
02.2021 - Current
- Administered various treatments including injections and wound dressings per medical directives.
- Maintained detailed electronic health records of patient visits, diagnoses, and treatment notes.
- Assisted healthcare providers by preparing patients for procedures in sterile conditions.
- Conducted specimen collection for lab testing, including routine analyses.
- Obtained necessary insurance authorizations for financially challenged patients' treatments.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Coordinated patient scheduling and follow-up appointments to enhance access to care.
- Communicated patient messages to physicians regarding concerns, updates, and refill requests to support timely treatment.
CMA
McLeod Seacoast General Surgery
Little River
01.2020 - 02.2021
- Coordinated providers' calendars for OR/endoscopy, managing on-call and personal leave schedules to ensure optimal staffing.
- Assisted in patient examinations by preparing exam rooms and updating medical records.
- Scheduled appointments and organized follow-up visits, contributing to improved patient care continuity.
- Educated patients on medications, treatment procedures, and preventive measures, empowering them to make informed health decisions.
- Administered injections, medications, and wound dressings per physician's instructions.
- Maintained cleanliness in exam rooms through proper disposal of materials and supply stocking.
- Documented comprehensive notes during patient visits to ensure accurate records.
- Collected, labeled, and stored laboratory specimens for testing.
Certifed Medical Assistant
Pulmonary Associates of Gainesville
Gainesville
05.2013 - 02.2018
- Functioned as the clinical floor nurse for a Pulmonary Specialist, providing care to 20+ patients during an 8 hour day.
- Administered daily venipuncture, injections, and breathing treatments to support patient recovery and health management
- Conducted initial patient evaluations to assess health needs and inform treatment plans
- Administered Spirometry Test Daily
- Started and completed all charts daily through EMR(Allscripts) to include: ROS, RX, Plan, Services provided
- Collected patient records from various healthcare providers
- Handled all nurse calls regarding medications and refills
- Coordinated prior authorizations for medication refills to ensure timely access to necessary treatments
Certified Medical Assistant (CMA)
Guilford Immediate Care
Gainesville
12.2011 - 05.2013
- Provided clinical nursing services in an urgent care facility, assisting over 60 patients daily.
- Executed daily tasks to support physician's directives, ensuring quality patient care
- Managed patient communications regarding lab results, X-ray outcomes, and care instructions to facilitate informed decision-making
- Obtained training in X-ray technology, phlebotomy, lab technology, and clinical nursing to enhance multidisciplinary patient support
- Venipuncture, IVs, injections (abx, steroids, vaccinations) CLEA waived in house test, strep, mono, urinalysis, hga1c, pregnancy test, cmp and lipid in house)
- Performed full body X-ray imaging to provide critical information for patient care.
- Distribution of in house medications, DOT and Non DOT Drug Screens
- Applying orthopedic casts on fractures for stabilization
Waitress
Sharkey's Restaurant
Ocean Isle Beach
01.2009 - 01.2010
- Informed customers of daily specials and explained menu items' preparation, enhancing their dining experience.
- Verified patrons' identification to ensure compliance with age regulations for alcohol service.
- Facilitated prompt payment collection from customers to maintain smooth operations.
Executive Assistant
Byers Engineering Firm
Shallotte
01.2007 - 01.2009
- Coordinated general office duties including budget preparation, quality control, and management studies to support operational efficiency.
- Managed filing and retrieval of corporate documents, records, and billing statements for contractors, ensuring timely updates and data accuracy following inspections.
- Compiled and maintained reports on time and attendance, terminations, new hires, and transfers to streamline HR processes.
Executive Assistant
Public Works Department Civil Service
01.2004 - 01.2006
- Contributed to Public Work Administrator Department under Commander Navy Base in Sigonella, Sicily, supporting departmental operations.
- Organized and managed corporate documents, records, and reports while coordinating travel arrangements for executives.
- Executed general office duties, including ordering supplies, managing records system, and performing bookkeeping tasks to ensure smooth office functionality.
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word spreadsheets, database and presentation software.
- Interpreted administrative and operating policies and procedures for employees.
Education
Associate's degree - Medical Assistant
AMERICAN PROFESSIONAL INSTITUTE
Gainesville, GA12-2011
High School -
JOHNSON HIGH SCHOOL
Gainesville, GA01-1996
Skills
- Patient Care
- Direct patient care
- Compassionate care
- Payment collection
- Wound care
- Specimen collection
- Venipuncture
- Phlebotomy
- Vital Signs
- EKG administration
- Blood pressure measurement
- Patient assessments
- Care coordination
- Triage
- Triage assessment
- Sterilization techniques
- Clinical documentation
- Healthcare procedures
- Electronic health records
- Allscripts
- Cerner
- EMR Systems
- Medical office experience
- Insurance Verification
- Insurance authorization
- Insurance confirmation
- Patient scheduling
- Medical Scheduling
- Patient service
- Patient education
- Compliance adherence
- Medication management
- HIPAA compliance
- Healthcare administration
- Laboratory Experience
- Medical Records
- Transcription
- Medical Coding
- HIPAA compliance
- HIPAA
- Medical Terminology
- Medical terminology proficiency
- Anatomy Knowledge
- Physiology Knowledge
- Attention to detail
- Time management
- Multitasking skills
- Compassionate care care
- Effective communication
- Compassionate
- Phone Etiquette
- Telephone etiquette
- Basic life support
- Sterilization techniques
- Sample collection
- Specimen labeling
- Catheter care
- Emergency response
- Professional bedside manner
- Hospital Experience
- Medical Imaging
- Injection techniques
- Caregiving
- Documentation review
- Schedule coordination
- Payment collection
- Computer Operation
- Laboratory Experience
- Clinical documentation
- Medical terminology
- Compassionate care
- Emergency response
- Compassionate care
- Compassionate
- Compassionate
- Compassionate
- Specimen labeling
- Patient confidentiality
- Patient triage
- Catheter care
- Compassionate
Certification
- Certified Medical Assistant
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 11/01/20
- Medical terminology, Proficient, 12/01/22
Timeline
Certified Medical Assistant (CMA)
Coastal Comprehensive Care
02.2021 - Current
CMA
McLeod Seacoast General Surgery
01.2020 - 02.2021
Certifed Medical Assistant
Pulmonary Associates of Gainesville
05.2013 - 02.2018
Certified Medical Assistant (CMA)
Guilford Immediate Care
12.2011 - 05.2013
Waitress
Sharkey's Restaurant
01.2009 - 01.2010
Executive Assistant
Byers Engineering Firm
01.2007 - 01.2009
Executive Assistant
Public Works Department Civil Service
01.2004 - 01.2006
Associate's degree - Medical Assistant
AMERICAN PROFESSIONAL INSTITUTE
High School -
JOHNSON HIGH SCHOOL