Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Gagnon

Greensboro

Summary

Dynamic and results oriented Senior Sales Representative with over 20 years of experience. Proven track record of fostering robust customer relationships and assisting in developing high performance sales teams. I significantly enhanced departmental productivity and customer satisfaction at Ferguson Enterprises LLC. My sales proficiency and product knowledge led to notable sales growth with customer accounts. Proven track record of driving team collaboration and adapting to evolving business needs. Known for reliability, problem-solving abilities, and effective communication.

Overview

20
20
years of professional experience

Work History

Senior Sales Support Representative

Ferguson Enterprises LLC
06.2021 - Current
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues
  • Reduced order processing errors through attention to detail and thorough verification procedures
  • Served as a trusted advisor to senior leadership by providing valuable insights and recommendations on sales support initiatives
  • Participated in ongoing professional development programs, staying current with industry trends and best practices in sales support methodologies
  • Consistently met or exceeded departmental performance metrics, contributing to overall revenue growth of the organization
  • Supported sales team in achieving target quotas through efficient order processing and timely followup
  • Enhanced client retention with exceptional customer service, building strong relationships
  • Developed and maintained relationships with key accounts and existing customers


Showroom Manager

Ferguson Enterprises LLC
12.2013 - 06.2021
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom
  • Consistently met or exceeded set sales goals for both Winston Salem and Greensboro showrooms
  • Generated personal sales goals to meet or exceed established sales goals of 8 associates
  • Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development
  • Enhanced visual appeal of showroom with strategic lighting and layout adjustments, making products more attractive to customers

Manufacturers Representative

New Design Light
08.2009 - 03.2012


  • Addressed each customers' needs and wants to recommend suitable product options based on the project type being awarded
  • Contacted customers and prospective customers to generate new business to achieve company goals
  • Serviced existing accounts on regular basis to maximize revenue
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients
  • Demonstrated products and specific features at customer locations and special events
  • Represented over 30 lines of commercial, industrial, and residential lighting
  • Completed lighting layouts and photometry on projects such as the CIA building, The Natural History Museum, major hospitals and medical offices in the Northern Virginia and Maryland areas

Manufacturers Representative

JJM Associates
05.2005 - 08.2009
  • Serviced existing accounts on a regular basis to maximize sales and product presence within the territory of Richmond to Virginia Beach Virginia
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding for all brands
  • Used consultative sales approach to understand and meet customer needs to increase brand presence and sales numbers
  • Maintained communication with clientele via emails or customer visits increasing customer satisfaction and repeat sales significantly
  • Recorded, tracked, and managed deals and customer relationships resulting on 12 million in sales with a product mix of commercial and residential lighting

Education

Bachelor of Arts - Marketing

Christopher Newport University
Newport News, VA

Skills

  • Develop and implement sales strategies to achieve company goals
  • Salesforce proficiency
  • Sales training
  • Retension and growth of client accounts
  • Customer relationship management

Accomplishments

  • Ferguson Inside Sales Person of the Year for the Carolinas District 2021 and 2022
  • Highest Sales GP Award for Carolinas District 2021
  • Achieved first ever million dollar month in the Greensboro North Carolina Ferguson Showroom 2019

Timeline

Senior Sales Support Representative

Ferguson Enterprises LLC
06.2021 - Current

Showroom Manager

Ferguson Enterprises LLC
12.2013 - 06.2021

Manufacturers Representative

New Design Light
08.2009 - 03.2012

Manufacturers Representative

JJM Associates
05.2005 - 08.2009

Bachelor of Arts - Marketing

Christopher Newport University

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Heather Gagnon