Heather Fullerton
Garner
Summary
Dynamic and results-driven manager with extensive experience at Hickory Tavern, excelling in team leadership and operational efficiency. Proven track record in enhancing customer satisfaction and implementing effective training programs. Skilled in profit and loss management, fostering a positive work environment, and driving high-quality service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Bass Lake Draft House
09.2023 - 05.2026
- Motivated employees to enhance productivity and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Completed multiple tasks within established timeframes to support operational efficiency.
- Ensured professional, organized, and safe environment for employees and patrons.
General Manager
Hickory Tavern
01.2022 - 09.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managing the day-to-day operations by monitoring cost, revenue, labor and inventory control, quality of products and services
- Managed budget implementation, conducted employee reviews, facilitated training, scheduled shifts, and negotiated contracts.
- Supervised employee activities, assigned duties, and ensured cleanliness and maintenance of all areas to uphold operational standards
- Monitored and maintained quality control records, ensuring adherence to quality assurance and loss prevention policies and procedures
- Maintains effective communication and positive relations by managing progressive discipline, resolving employee relations issues, incentive programs, and assisting with conducting performance reviews
- Follows and monitors safe food handling, proper hygiene practices, and workplace safety standards
Restaurant Manager
Village Draft House
01.2020 - 01.2022
- Coordinate daily Front of the House and Back of the House restaurant operations
- Delivered exceptional service, enhancing customer satisfaction and loyalty
- Organized and supervised daily staff shifts to ensure efficient restaurant operations.
- Trained new and current employees in effective customer service techniques to enhance guest experiences.
- Respond efficiently and accurately to customer complaints
- Managed restaurant's reputation and recommended improvements to enhance customer perception
- Controlled operational costs while identifying strategies to minimize waste
- Ensure compliance with sanitation and safety regulations
Commercial Appraisal Specialist
Appraisal Nation
04.2015 - 12.2019
- Assigned commercial appraisal orders to appropriate appraisers to ensure timely completion.
- Negotiated competitive pricing with vendors for appraisal services, enhancing cost-effectiveness of projects.
- Followed up with vendors/clients via phone, email, and valuation management programs for all commercial/government/special property assignments to ensure timely communication and service.
- Resolved client/vendor issues through effective research and problem-solving, improving client satisfaction.
- Treat each order with a sense of urgency and understand the time sensitive nature of our business
- Responsible to meet and exceed overall department productivity and quality goals
- Conducted recruitment of new appraisers to expand the team and meet project demands.
- Performed online research for residential and commercial properties to gather relevant data.
Personal Stylist
White House/Black Market
08.2014 - 05.2015
- Assisted in store opening and closing, operated cash register, and provided personal styling services to clientele
- Prioritized customer service while collaborating with team to ensure complete customer satisfaction upon departure
- Curated personalized wardrobe selections for diverse client styles and preferences.
- Provided styling advice for seasonal trends and outfit combinations.
- Assisted clients with garment fitting and alterations for optimal presentation.
Server, Bar Tender, Assistant Manager
Trali Irish Pub
08.2008 - 07.2014
- Coordinated restaurant operations during scheduled shifts to ensure smooth service
- Managed customer orders efficiently during busy service hours.
- Greeted customers and organized table reservations to improve guest experience
- Responding to customer complaints
- Managed staff performance and provided feedback to enhance team effectiveness
- Opening and closing of the restaurant as well as the booking keeping for register drawers and server balance reports
- Created a strong client base of regular customers while helping to make first timers feel as part of the family
Education
GED -
Wake Tech Community College
Skills
- Restaurant management
- Inventory management
- Kitchen operations
- P&L management
- Operational efficiency
- Quality assurance
- Customer service
- Guest services
- Staff development
- Team management
- Task delegation
- Team leadership
- Decision-making
- Organizational skills
- Computer proficiency
Certification
Food Handler Certification
Affiliations
- Volunteer at Wake Med Milk Bank
- Dog walking volunteer for Second Chance Rescue
Timeline
Manager
Bass Lake Draft House
09.2023 - 05.2026
General Manager
Hickory Tavern
01.2022 - 09.2023
Restaurant Manager
Village Draft House
01.2020 - 01.2022
Commercial Appraisal Specialist
Appraisal Nation
04.2015 - 12.2019
Personal Stylist
White House/Black Market
08.2014 - 05.2015
Server, Bar Tender, Assistant Manager
Trali Irish Pub
08.2008 - 07.2014
GED -
Wake Tech Community College