HEATHER FERRELL
Elon
Summary
High energy and sales driven manager, experienced in diverse industries including beauty and personal care, retail sales management and most recently asset management.
Overview
13
13
years of professional experience
Work History
Community Manager
The Madison Group
07.2024 - Current
- Continuously assessed community goals and all reporting. Complete all financial reporting, invoicing, payroll, and rent collection efforts.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members for all office admin roles setting them up for success.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Oversee all property delinquency and collection efforts. Managed and maintained all tenant evictions and court dates.
Community Manager
Hawthorne Residential Partners
04.2023 - 12.2023
- Managed Property, Maintenance Team, Office Administrative team.
- Budget oversight for entire asset, maintenance costs, employee payroll.
- Daily/weekly reporting delivered to Property Board of Owners recapping: vacancy rates, termination notices, evictions and rent roll for unit pricing.
- Oversaw all evictions and court case appearances.
Senior Area Manager
Presidia Asset Management
07.2022 - 03.2023
- Responsible for portfolio of seven property assets, totaling 780 units.
- Directly held accountable for property occupancy rates, rates varied between 93%-95% occupied during my tenure.
- Partnered with Renovation Coordinator to turn and update units effectively reducing tenant turnover.
- Held weekly one on ones with Maintenance and Office staff.
Community Manager
The Carroll Companies
08.2021 - 07.2022
- Supported grassroots marketing efforts for community, managed campaigns to promote the community and increase occupancy.
- Hired, trained and evaluated progress on all on-site employees under the direction of the Regional Manager.
- Managed all ‘make ready’ units allowing for a 7 day turn time.
- Reducing vacancy loss for the community.
Assistant Property Manager
Dasmen Residential
11.2020 - 07.2021
- Preparing tenant background check, rental history and income verification.
- Executed all terms of lease, taking needed steps in case of default and collection procedures.
- Directly held accountable for new signed leases each month.
Administrative Manager + Stylist
The Dry House
01.2017 - 01.2020
- Managed team of stylist schedules, totaling 12+ employees.
- Interviewed, and on-boarded all new stylists.
- Met with suppliers to order all professional use products and supplies.
- Created and maintained electronic and physical client files.
- Salon stylist, servicing and building relationships with Dry House clientele.
- Acted as assistant to the Salon Owner, when servicing specific clients.
- Traveled off-site to clients home for local events.
Manager
The Green Room Beauty Boutique
01.2015 - 01.2017
- Ensured consistent and on-brand client experience in salon.
- Managed inventory of all haircare, body care, tanning and waxing professional products.
- Worked to sell retail products as well as membership options.
- Trained all new team members on brand specific blowout and waxing protocols. Provided feedback and updated training monthly.
Arch Expert, Sales Associate
ULTA Beauty, Benefit Brow Bar
01.2013 - 01.2015
- Built clientele of Brow Bar and reached goal of a client service per hour of work.
- Worked all ULTA store and Benefit specific events, showing and selling products and services to clients.
- Sold on average $800/day in product and services, meeting personal and company goals. Rebooking at a 54% rebooking rate.
Beauty Advisor
Belk, Benefit Brow Bar
01.2013 - 01.2013
- Maintained all merchandising guidelines per brand schematics.
- Booked customers for all A Launch product events.
- Worked with Aesthetician team to cross promote consumer goods with aesthetic service offerings.
Education
Cosmetology Program
Cape Fear Community College
01.2010
High School - undefined
Southern Alamance High School
01.2009
Skills
- Budget Management
- Grassroots marketing
- Team Leadership
- Problem Solving
- Customer Service
- Effective Communication
- Critical Thinking
- Yardi/CRM
- Excel/Word
Timeline
Community Manager
The Madison Group
07.2024 - Current
Community Manager
Hawthorne Residential Partners
04.2023 - 12.2023
Senior Area Manager
Presidia Asset Management
07.2022 - 03.2023
Community Manager
The Carroll Companies
08.2021 - 07.2022
Assistant Property Manager
Dasmen Residential
11.2020 - 07.2021
Administrative Manager + Stylist
The Dry House
01.2017 - 01.2020
Manager
The Green Room Beauty Boutique
01.2015 - 01.2017
Arch Expert, Sales Associate
ULTA Beauty, Benefit Brow Bar
01.2013 - 01.2015
Beauty Advisor
Belk, Benefit Brow Bar
01.2013 - 01.2013
High School - undefined
Southern Alamance High School
Cosmetology Program
Cape Fear Community College
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