Heather E. Smith
High Point
Summary
Dedicated and certified Medical Assistant (CMA) with a strong background in patient care, clinical procedures, and medical office administration. Known for excellent interpersonal skills, attention to detail, and a proactive approach to patient and provider support. Seeking a remote or in-person opportunity to contribute to a patient-focused healthcare team.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
11
11
years of professional experience
4036
4036
years of post-secondary education
Work History
Medical Assistant
Atrium Health Wake Forest Baptist Ear, Nose and Throat Associates
Greensboro
04.2024 - 01.2025
- Used Epic EMR to update patient charts
- Sterilized instruments in autoclave
- Assisted with in-office surgical procedures
- Wound care after surgery
Medical Assistant
Alamance Ears, Nose & Throat
Burlington
04.2023 - 03.2024
- Assisted in patient care, performed diagnostic tests, and supported procedures.
- Maintained accurate medical records and scheduled patient follow-ups.
- Educated patients on post-procedure care and medication management.
Medical Assistant
Carolina Neurosurgery
07.2021 - 10.2021
- Conducted patient assessments, vitals, and documentation.
- Supported neurosurgeons in pre- and post-surgical patient care.
- Ensured proper sterilization of instruments and exam rooms.
- Relocated to Virginia
Medical Assistant Externship
Bethany Medical
01.2021 - 05.2021
- Gained hands-on experience in patient care, injections, and EKGs.
- Assisted in triaging patients and managing clinical workflow.
Finance & Administrative Support
Cone Health
01.2014 - 01.2020
- Assisted the Finance Director in administrative and accounts payable tasks.
- Managed medical billing, records, and vendor communications.
- Temporary position from 2014 to 2016
Server
Olive Garden
Burlington
01.2016 - 01.2017
- Developed strong customer service skills and teamwork in a fast-paced environment.
Education
Associate Degree - Medical Assisting
GTCC
Eastern Guilford High School Graduate -
Eastern Guilford High School
Skills
- Patient intake
- Patient education
- Patient interview
- Venipuncture
- Capillary puncture
- Administering injections
- EKGs
- Spirometry
- Pain clinic experience
- Assisting physicians
- Sterilizing medical equipment
- Insurance verification
- Billing
- Electronic medical records (EMR)
- Provider-patient communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- EMR systems
Professional References
Available upon request.
Community Service
- Volunteer, Cone Health & MedCenter High Point Radiology Department
- Fundraiser, Reagan Allison Foundation
- Girl Scout Troop Volunteer
Medical Office And Clinical Skills
- Patient intake, education, and interview
- Venipuncture & capillary puncture
- Administering injections & EKGs
- Spirometry & pain clinic experience
- Assisting physicians with procedures
- Sterilizing medical equipment
- Insurance verification & billing
- Electronic medical records (EMR)
- Provider-patient communication
Certifications And Education
- Certified Medical Assistant (CMA), AAMA, 2518204, 06/01/21
- Basic Life Support (BLS), American Heart Association, 04/01/25
- Associate Degree in Medical Assisting, GTCC, 05/01/21
- High School Graduate, Eastern Guilford High School, 05/01/14
Timeline
Medical Assistant
Atrium Health Wake Forest Baptist Ear, Nose and Throat Associates
04.2024 - 01.2025
Medical Assistant
Alamance Ears, Nose & Throat
04.2023 - 03.2024
Medical Assistant
Carolina Neurosurgery
07.2021 - 10.2021
Medical Assistant Externship
Bethany Medical
01.2021 - 05.2021
Server
Olive Garden
01.2016 - 01.2017
Finance & Administrative Support
Cone Health
01.2014 - 01.2020
Associate Degree - Medical Assisting
GTCC
Eastern Guilford High School Graduate -
Eastern Guilford High School