HEATHER COLEMAN
Whiteville
Summary
Compassionate and motivated Registered Nurse dedicated to delivering high-quality patient care. Strong skills in clinical assessment, communication, and supporting patients with empathy and professionalism. Eager to contribute to a healthcare team while continuing to grow in a fast-paced medical environment.
Overview
24
24
years of professional experience
Work History
Registered Nurse
Happy Days Physician Office
Whiteville
12.2016 - Current
- Provided direct patient care in a friendly, supportive environment.
- Administered medications and monitored patient responses effectively.
- Collaborated with physicians to coordinate patient treatment plans.
- Educated patients and families on health management and wellness strategies.
- Trained new nursing staff on office procedures and protocols.
- Managed appointment scheduling and maintained patient flow efficiently.
Healthcare Customer Service Representative
Columbus Regional Healthcare System
Whiteville
01.2016 - 01.2017
- Assist one or more groups of physician, midlevel providers and clinical/non-clinical staff and ensure competent and accurate scheduling
- Cancel and reschedule appointments.
- Communicate necessary instructions to the patient in reference to appointment
- Route calls to correct person/persons
Clinical / Administrative Support
G and G Healthcare
Cerro Gordo
01.2014 - 01.2016
- Answer phones and schedule appointments and handle patient check in and out.
- Use Allscripts software to enter and update patient insurance and demographic information.
- Collect co-pays and verify insurance; scan lab results into medical records and fax medical documents.
- Triage patients and assist in minor outpatient procedures.
- Patient identification
- Venipuncture
- Dispose of contaminated sharps
- Collect blood/urine samples
- Labeling
- Use centrifuge
CNA
Wellcare
Whiteville
01.2014 - 04.2015
- Assisted patients with daily living activities and personal care needs.
- Maintained cleanliness and safety of patient environments and equipment.
- Communicated effectively with patients, families, and healthcare team members.
- Provided emotional support to patients through active listening and empathy.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
CNA
Interim Healthcare
Whiteville
01.2013 - 01.2014
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments and equipment.
- Communicated effectively with patients, families, and healthcare team members.
- Provided emotional support to patients through active listening and empathy.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Habilitation Technician
Asbury Homes
Tabor City
01.2003 - 01.2007
- Supervised/trained a team of 6 competent clinical professionals in all duties to promote optimal patient care.
- Reported progress and discussed plan modifications in daily communication logs, providing accurate information to senior medical personnel.
- Assisted clients with all personal needs, including community support, appointments, medication administration/reminders, triage and all other affairs to maintain daily living.
Certified Nursing Assistant
Autumn Care Nursing Facility
Shallotte
01.2002 - 01.2003
- Coordinated with doctors and registered nurses to develop and implement innovative/successful patient-care plans, including assessments, evaluations and nursing diagnoses.
- Recorded patient information by making entries in the patient journal; notifying nurses unusual symptoms.
- Assisted with activities of daily living – personal hygiene, feeding, ambulation, medication, and personal care.
Education
Diploma - Phlebotomy
Bladen Community College
Dublin, NC01.2015
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Tampa, FL01.2014
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Tampa, FL01.2014
Skills
- Academic honors and recognition
- Honor roll achievements
- Microsoft Word and Excel proficiency
- Data entry and database management
- Typing speed of 70 WPM with 10-key skills
- Oral, written, and interpersonal communication
- Solution development for complex issues
Timeline
Registered Nurse
Happy Days Physician Office
12.2016 - Current
Healthcare Customer Service Representative
Columbus Regional Healthcare System
01.2016 - 01.2017
Clinical / Administrative Support
G and G Healthcare
01.2014 - 01.2016
CNA
Wellcare
01.2014 - 04.2015
CNA
Interim Healthcare
01.2013 - 01.2014
Habilitation Technician
Asbury Homes
01.2003 - 01.2007
Certified Nursing Assistant
Autumn Care Nursing Facility
01.2002 - 01.2003
Diploma - Phlebotomy
Bladen Community College
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy