Heather Bryson
Sanford
Summary
Dynamic leader with a proven track record at On The Border Mexican Grill and Cantina, enhancing operational efficiency and team cohesion. Excelled in leadership and operations management, significantly boosting sales and customer satisfaction. Skilled in training and coaching, fostering a culture of accountability and excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
On The Border Mexican Grill and Cantina
11.2020 - Current
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team cohesion and morale.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Expedited hiring process, efficiently training and coaching team members.
- Boasting sales.
- Executing exceptional customer service.
Assistant Manager
On The Border Mexican Grill and Cantina
04.2020 - 11.2020
- Executed day to day operations
- Supported the General Manager
- Maintained OTB's standards for quality, service, safety and sanitation.
Assistant Manager
On The Border Mexican Grill and Cantina
11.2013 - 04.2020
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Executed practices to boast sales.
Education
Bachelor of Science - Accounting And Finance
Monmouth University
West Long Branch, NJ05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer Service
- Sales Building
Certification
ServSafe certified
Timeline
General Manager
On The Border Mexican Grill and Cantina
11.2020 - Current
Assistant Manager
On The Border Mexican Grill and Cantina
04.2020 - 11.2020
Assistant Manager
On The Border Mexican Grill and Cantina
11.2013 - 04.2020
ServSafe certified
Bachelor of Science - Accounting And Finance
Monmouth University
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