HEATHER BROWN
Morrisville
Summary
Meeting management professional with extensive experience in organizing and executing successful events. Proven ability to coordinate logistics, manage budgets, and oversee vendor relationships to ensure seamless event execution. A reliable team player focused on collaboration and adapting to changing needs, with strong skills in communication and project management.
Overview
8
8
years of professional experience
Work History
Congress Project Manager
BCD Meetings & Events
08.2022 - Current
- Secure and manage hotel room blocks in accordance with Congress rules and procedures
- Oversee securing congress registrations for attendees
- Budget creation, management, and reconciliation
- Ensure all compliance requirements and guidelines are followed and properly documented
- Act as primary contact with local suppliers and internal planning team members to ensure open communication
- Reconcile meeting in accordance with Client audit standards/maintain an audit ready environment
- Coordinate on-site job responsibilities with on-site logistics team (Hotel, ground, logistics, etc.)
- Oversee the creation and sending of registration forms and other communications
- Correctly upload and maintain attendee data required for logistics and reporting
- Advise and project manage critical deadlines in planning process
- Overall fiscal responsibility for congress activities
- Consult with Congress Specialist, Sourcing and make appropriate suggestions to ensure congress success in regard to proposed hotel blocks. Prepare hotel availability grid with appropriate options in collaboration with internal planning team members.
- Partner with internal planning team members to negotiate all supplier contracts for the best possible prices and concessions in order to meet savings expectation on congress spend.
Account Manager, Events & Experiential
Neu Concepts
06.2022 - 08.2022
- Prepared trade show and event service estimates, including obtaining full details from show organizers and getting quotes from approved vendors.
- Coordinated pre-show meetings with client as needed to ensure project is on track.
- Organized and processed event service orders, collecting confirmations from vendors including contracts, prices, delivery dates and shipping information.
- Monitored progress of project timelines with internal production team and external vendors.
- Acts as primary liaison between production, sales, and client.
Medical Engagement Project Coordinator
Alphanumeric Systems
10.2021
- Supported and performed the operational tasks associated with medical engagement activities for a major pharmaceutical company such as professional congresses, sponsored medical education, and consultancies.
- Managed internal approval process, organized logistics for medical pre and post briefings, and developed internal communications.
- Assisted with the review and submission of materials aligned to sponsored medical education and congress activities.
- Ensured master files and calendar were maintained, congress measurements/metrics were completed, and documentation was collected.
- Tracked spend of medical activities to the respective activity budget and tracked milestones and deliverables for each medical engagement activity.
Project Coordinator
BCD Meetings & Events
05.2019 - 12.2020
- Developed and executed components related to the planning and implementation of efficient, cost effective, and well-planned Life Sciences meetings & events for pharmaceutical companies.
- Determined project specifications and built online registration sites, created attendee communications, and managed contracting with Healthcare Professionals (HCPs), Transfer of Value (TOV), and attendee information for payment processing.
- Coordinated and managed attendee meeting logistics and completed post program documentation.
Project Manager
BCD Meetings & Events
02.2019 - 05.2019
- Served as primary lead and managed the core team for all project assignments, including on-site implementation, planning and execution of the meeting / event.
Catering Sales Manager
Raleigh Convention Center
09.2017 - 02.2019
- Maximized Centerplate’s catering revenue through creative sales techniques and customer focus.
- Supported the planning of and preparation for events according to anticipated attendance and provided hands-on management and oversight in the areas of service and F&B operations during events.
Catering & Convention Services Manager
The Hermitage Hotel
- 11.2016
- Provided professional client services support in the planning, organization, and management of events within the facility, monitoring the logistics of these events, and all event related tasks after events were concluded.
- Responsible for point of inquiry, quoting rates, contract development, detailing of needs, arranging of food and beverage, audio visual requirements, guest sleeping rooms, communication of group requirements to hotel staff, management of meetings on day of event, posting of charges, presentation of bill and follow up.
Education
Bachelor of Art - Art History
University of Tennessee
Knoxville, TN12-2012
Skills
- Problem-solving
- Time management
- Detail-oriented
- Project management
- Flexible and adaptable
- Attention to detail
- Customer service
- Relationship building
- Task delegation
- Agenda setting
Timeline
Congress Project Manager
BCD Meetings & Events
08.2022 - Current
Account Manager, Events & Experiential
Neu Concepts
06.2022 - 08.2022
Medical Engagement Project Coordinator
Alphanumeric Systems
10.2021
Project Coordinator
BCD Meetings & Events
05.2019 - 12.2020
Project Manager
BCD Meetings & Events
02.2019 - 05.2019
Catering Sales Manager
Raleigh Convention Center
09.2017 - 02.2019
Catering & Convention Services Manager
The Hermitage Hotel
- 11.2016
Bachelor of Art - Art History
University of Tennessee
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