Heather Broadhurst
Wilmington
Summary
A dynamic professional with a proven track record at Stylist Hair Studio, I excel in delivering top-quality customer experiences and fostering strong client relationships. Skilled in organizational management and teamwork, my background includes enhancing salon operations and customer retention. Demonstrates exceptional problem-solving and customer service abilities, ensuring high standards of service and operational efficiency.
Overview
27
27
years of professional experience
Work History
Stay at Home Mom
Stay At Home Mom
03.2020 - Current
Salon Owner/Operator
Stylist Hair Studio
01.2008 - 03.2020
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Self Employed Hair Stylist
Booth Rental Salon
02.2002 - 01.2009
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Waitress
Pirates Table
05.1998 - 01.2001
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Cosmetology - Cosmetology
Cape Fear Community College Cosmetology
Wilmington, NC01-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Critical thinking
- Organizational skills
Timeline
Stay at Home Mom
Stay At Home Mom
03.2020 - Current
Salon Owner/Operator
Stylist Hair Studio
01.2008 - 03.2020
Self Employed Hair Stylist
Booth Rental Salon
02.2002 - 01.2009
Waitress
Pirates Table
05.1998 - 01.2001
Cosmetology - Cosmetology
Cape Fear Community College Cosmetology
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