Heather Besoiu
Hendersonville
Summary
Dynamic and compassionate professional with extensive experience in funeral planning and crematory operations. Proven ability to enhance community engagement and streamline service coordination. Skilled in legal compliance and inventory management, fostering strong relationships with families and vendors to ensure respectful and seamless memorial experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Apprentice Funeral Director /Community Outreach Coordinator
Altmeyer Funeral Homes, Inc.
05.2024 - Current
- Assisted in coordinating funeral services, ensuring seamless execution of ceremonies and memorials.
- Supported families during pre-need and at-need arrangements, demonstrating empathy and active listening skills.
- Managed inventory of caskets and urns, maintaining accurate records of supplies and orders.
- Conducted transportation logistics for remains, adhering to legal regulations and safety protocols.
- Collaborated with licensed funeral directors to facilitate service planning and documentation processes.
- Maintained cleanliness and organization of facilities, ensuring a respectful environment for families and guests.
- Engaged in ongoing professional development through training sessions on industry best practices and customer service standards.
- Developed relationships with local vendors such as florists, caterers, musicians, and photographers to provide seamless coordination for funeral services.
- Organized pre-need contracts for clients who wished to pre-plan their funerals or create specific arrangements ahead of time.
- Participated in community outreach programs to educate the public about funeral service options and provide support during times of loss.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
- Helped families select funeral and burial details from range of available options.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Contributed to a positive workplace culture by participating in team-building activities, training sessions, and sharing knowledge with colleagues.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
Crematory Manager
Nicholson Funeral Homes, Inc.
01.2021 - 05.2024
- Overseeing the entire cremation process, including scheduling, receiving remains, and ensuring proper documentation.
- Established crematory team priorities, maintained schedules and monitored performance.
- Training, supervising, and scheduling cremation technicians and other staff, potentially including grounds staff and chapel attendants.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensuring the crematory equipment is in good working order, performing routine maintenance, and addressing any mechanical issues.
- Adhering to all relevant regulations, including those related to health, safety, and environmental standards.
- Managing budgets, handling finances related to the crematory, and ensuring accurate record-keeping.
- Providing support and guidance to families during the cremation process, maintaining a compassionate and respectful environment.
- Maintaining accurate records of all cremations, including paperwork, maintenance logs, and other relevant documentation.
Crematory Operator
Service Corporation International (SCI, Dignity Memorial)
03.2017 - 01.2021
- Operated crematory equipment, ensuring adherence to safety protocols and operational standards.
- Managed cremation processes, maintaining compliance with regulatory requirements and industry best practices.
- Conducted routine maintenance on machinery, enhancing operational efficiency and reducing downtime.
- Collaborated with funeral home personnel to coordinate cremation services, improving client satisfaction and service delivery.
- Documented cremation records accurately, ensuring traceability and adherence to legal guidelines.
- Worked closely with funeral directors and other industry professionals to coordinate services, ensuring seamless communication and collaboration throughout the cremation process.
- Performed quality control checks on cremated remains before release to families or funeral homes, ensuring accuracy and consistency in final products delivered.
- Enhanced crematory efficiency by performing regular maintenance and cleaning procedures.
Medical Assistant
Tri-State Mountain Neurology
01.2014 - 03.2017
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Administered vaccinations and performed clinical procedures, ensuring adherence to safety protocols.
- Conducted patient assessments and documented vital signs accurately to support healthcare provider decisions.
- Educated patients on treatment plans and medication usage, fostering compliance and understanding.
- Managed electronic health records (EHR) systems, ensuring data accuracy and confidentiality.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Education
Associate Degree in Recreational Therapy - Activity Director
Catawba Valley Community College
Hickory, NC08-1994
High School Diploma -
Bunker Hill High School
Claremont, NC06-1992
Skills
- Funeral planning
- Sales proficiency
- Compassionate communication
- Mortuary operations
- OSHA regulations
- Cremations
- Legal compliance
- Crematory maintenance
- MS word, excel, and outlook
- Funeral home services
- Funeral arrangements
- Sales
- Obituary writing
- Teamwork and collaboration
- Multitasking Abilities
- Funeral service coordination
- OSHA standards
- Funeral arrangement
- Death certificate processing
- Financial analysis
- Inventory management
Accomplishments
- Supervised a Crematory Team of five staff members.
- Supervised a Removal / Care Team of 10 plus staff members.
- Received awards for Customer Satisfaction with (SCI) Dignity Memorial through J.D. Power.
- Received awards for Customer Satisfaction with Altmeyer Funeral Homes, Inc. through Medallia
Certification
- Licensed Crematory Operator in the states of West Virginia and North Carolina
- Licensed Crematory Operator through CANA
- Certified Funeral Celebrant through InSight and have officiated over 200 funeral and memorial services
- Registered Funeral Director Apprentice in the state of North Carolina
Timeline
Apprentice Funeral Director /Community Outreach Coordinator
Altmeyer Funeral Homes, Inc.
05.2024 - Current
Crematory Manager
Nicholson Funeral Homes, Inc.
01.2021 - 05.2024
Crematory Operator
Service Corporation International (SCI, Dignity Memorial)
03.2017 - 01.2021
Medical Assistant
Tri-State Mountain Neurology
01.2014 - 03.2017
Associate Degree in Recreational Therapy - Activity Director
Catawba Valley Community College
High School Diploma -
Bunker Hill High School
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