Heather Bass
Goldsboro
Summary
Dynamic healthcare professional with extensive experience at UNC Multispecialty Care, excelling in practice management assignment and staff supervision. Proven ability to enhance workflow efficiency and implement policies that improve patient care. Skilled in schedule management and adept at resolving patient inquiries with empathy, ensuring a collaborative and productive work environment.
Overview
22
22
years of professional experience
Work History
Interim Practice Manager
UNC Multispecialty Care at Goldsboro
04.2025 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Medical Office Assistant, Sr
UNC Multispecialty Care of Goldsboro
06.2023 - Current
- Manage and supervise front office staff and daily workflows
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Responsible for internal, outgoing and incoming referral work queues for a multi specialty practice.
- Charge work queues
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Host team meetings with constructive feedback and suggestions for office improvements.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Insurance and Billing Specialist
Eastern Medical Associates
03.2003 - 06.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed and posted daily payments
- Managed accounts receivable and billing processes.
- Provided timely follow up on past due accounts
- Adept at resolving patient inquiries related to billing, charges and payments.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Education
High School Diploma -
Wayne Community College
Goldsboro, NC05-2001
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Regulatory compliance
- Continuous improvement
- Workflow efficiency
- Decision-making
- Staff supervision
- Facility oversight
- Workflow planning
- Referral management
- ICD-10 Coding
- Epic EHR System
Timeline
Interim Practice Manager
UNC Multispecialty Care at Goldsboro
04.2025 - Current
Medical Office Assistant, Sr
UNC Multispecialty Care of Goldsboro
06.2023 - Current
Insurance and Billing Specialist
Eastern Medical Associates
03.2003 - 06.2023
High School Diploma -
Wayne Community College
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