Heather Antill
Randleman
Summary
Skilled team player with strong background in stressful environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking operator focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
SMX Staffing
800 Albemarle Rd
09.2023 - Current
- Led cross-functional teams to enhance project efficiency and drive operational success.
- Developed and implemented training programs for team members, fostering skill growth and collaboration.
- Streamlined workflows by identifying process bottlenecks and implementing effective solutions.
- Facilitated regular performance reviews, providing constructive feedback to improve team productivity.
- Coordinated project timelines and resources, ensuring alignment with organizational goals.
- Analyzed project outcomes to identify areas for enhancement and inform future initiatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Operator
Smx staffing
Asheboro, NC
06.2017 - Current
- Inspected, cleaned and lubricated equipment to maintain performance levels.
- Reviewed the incoming orders and assigned work to the packers to maintain a demanding schedule.
- Taught new employees important procedures such as packing and inspecting.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Waitress
Mona lisa
Ramseur, NC
01.2010 - 05.2011
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Entered orders, delivered food and beverages, and processed payments.
- Assisted guests with making menu choices.
- Answered phones and took phone orders for customer pick up or delivery.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Fostered a fun atmosphere and family-style work environment.
- Controlled the flow of food from the kitchen to the dining table.
- Uphold high sanitation and safety standards while delivering and serving food.
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
- Greeted all guests with a smile and friendly greeting.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Reviewed activities regularly to identify opportunities for improvement.
- Consulted with customers to understand desires and suggest best products to meet needs.
- Met targets consistently by working hard and with strong attention to detail.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Education
Certificate - Medical Office Administration
Randolph Community College
Asheboro, NC05.2023
GED - undefined
Rowan cabarrus community college
Rowan, NC06.2012
Skills
- Analyze failures
- Problem-solving
- Attention to detail
- Operate equipment
- Verbal communication
- Multitasking
Certification
Medical Office Administration
Timeline
Team Leader
SMX Staffing
09.2023 - Current
Operator
Smx staffing
06.2017 - Current
Waitress
Mona lisa
01.2010 - 05.2011
GED - undefined
Rowan cabarrus community college
Certificate - Medical Office Administration
Randolph Community College
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