Hazel Colon Johnson
Raeford
Summary
Dynamic professional with extensive experience in customer service and quality assurance. Proven ability to enhance patient care through effective communication and meticulous attention to detail. Skilled in data entry and conflict resolution, consistently achieving high standards in compliance and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Biolife Plasma Services
Fayetteville
06.2024 - Current
- Phlebotomists work in customer service care.
- Prepare for patient draw, verification of patient identity.
- Handle sensitive information and follow precise protocols to ensure accuracy and compliance with healthcare regulations.
- Record keeping, assemble, maintain, and dispose of equipment.
- Educate patients on proper blood draw and collection samples.
- Interact with a diverse range of people.
- Maintain professionalism under pressure, and follow strict procedures.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Assisted in the training of new phlebotomists.
Paint Supervisor
Lowes Home Improvment
Fayetteville
02.2022 - 08.2024
- Responsible for providing support to the paint department.
- Assist with restocking and recovery, organizing inventory, and maintaining records.
- Ensuring safety and compliance with store procedures.
- Precision, accountability, and the ability to follow specific guidelines.
- Supervise and support subordinates.
- Manage customer requests, provide product guidance, and ensure that orders are completed accurately and on time.
- Assist other departments in the store with customer care, and provide outstanding customer service in all departments.
- Provided technical support to team members when issues arose with the painting process or equipment.
- Monitored and adjusted paint flow rate to ensure quality standards were met.
- Interacted directly with customers in order to answer questions about their orders or provide updates on progress.
- Disposed properly of flammable and toxic materials per company and government standards resulting in safe work areas and environment.
Cashier, Overnight Stocker, Sales Associate
Walmart
Raeford
02.2018 - 09.2020
- Responsible for restocking shelves and organizing merchandise in the backroom during overnight hours.
- Primarily loading and unloading trucks, sorting products, and rotating inventory.
- Ensuring shelves are fully stocked with properly displayed items before the store opens to customers, and providing outstanding customer service to customers located in the store.
- Provide outstanding customer service to customers located in the store.
- . Interact with a high volume of customers, addressing questions, resolving complaints, and ensuring efficient, accurate transactions.
- Strong communication and interpersonal skills, with an emphasis on attention to detail, confidentiality, and adherence to company policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Phelbotomy
Fayetteville Technical Community College
Fayetteville, NC04-2024
Associate of Science - Biology
Sandhills Community College
Pinehurst, NC06-2023
Certified Nursing Assistant
Sanhills Community College
Aberdeen, NC04-2022
CNA/Pharmacy
Sandhills Community College
Pinehurst, NC03-2020
High School Diploma -
Leesville High School
Leesville, LA05-1991
Skills
- Customer service
- Data entry
- Conflict resolution
- Quality assurance
- Attention to detail
- Interpersonal communication
- Point of sale operation
- Inventory management
- Problem solving
- Effective communication
- Cash handling
Languages
Spanish
Limited
Miskito
Native/ Bilingual
Certification
Microsoft, Retail link, POS(Point of Sale), GRS(Global Retail System), DTS(Donor Information System), DXT(Data Management System, Aura, Aura XI Plasma System
Timeline
Phlebotomist
Biolife Plasma Services
06.2024 - Current
Paint Supervisor
Lowes Home Improvment
02.2022 - 08.2024
Cashier, Overnight Stocker, Sales Associate
Walmart
02.2018 - 09.2020
Phelbotomy
Fayetteville Technical Community College
Associate of Science - Biology
Sandhills Community College
Certified Nursing Assistant
Sanhills Community College
CNA/Pharmacy
Sandhills Community College
High School Diploma -
Leesville High School
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