LARISSA PAYTON
Charlotte
Summary
Healthcare professional with 10+ years of experience in customer service, insurance verification, and patient support. Completed a phlebotomy internship in a hospital setting with hands-on experience in venipuncture, specimen collection, patient care, and laboratory workflow. Skilled in maintaining patient comfort, ensuring accurate specimen handling, and following HIPAA, infection control, and safety protocols. Strong knowledge of medical terminology, laboratory procedures, and quality assurance with a proven ability to communicate effectively and support efficient clinical operations.
Overview
2027
2027
years of professional experience
Work History
Customer Care Representative
The Hartford
01.2022 - Current
- Managed high-volume inbound and outbound customer interactions in a fast-paced environment
- Assisted policyholders with claims processing, coverage verification, and issue resolution
- Maintained accurate documentation while providing professional and compassionate customer service
Customer Care Representative
Alight Solutions
01.2017 - 01.2020
- Assisted customers with inquiries regarding insurance policies and claims processes.
- Resolved complex healthcare, 401(k), payroll, and retirement issues
- Verified insurance and prior authorizations
Phlebotomy Intern
Novant Health Mint Hill Medical Center
- Performed venipuncture and specimen collection while ensuring patient comfort and safety
- Verified patient identity, labeled specimens accurately, and maintained detailed records
- Followed HIPAA, infection control, and laboratory safety protocols in a clinical setting
Phlebotomy Shadowing
Novant health Mint Hill Medical Center
Charlotte
- Shadowed phlebotomists in a hospital setting
- Observed specimen collection and patient interaction
- Learned laboratory workflow and infection control
Education
High School Diploma -
West Mecklenburg High School
ASCP Exam Scheduled (July 2026) - Phlebotomy
Central Piedmont Community College
Charlotte, NCSkills
- Patient Registration
- Insurance Verification
- Attention to Detail
- Customer Service
- Specimen Collection and Processing
- Time Management
Additional Information
Patient Registration, Insurance Verification, Phlebotomy, HIPAA Compliance, Customer Service, Data Entry, Payment Processing, Medical Administration, American Red Cross - Donor Ambassador, Carolina Breast Friends - Volunteer
Timeline
Customer Care Representative
The Hartford
01.2022 - Current
Customer Care Representative
Alight Solutions
01.2017 - 01.2020
Phlebotomy Intern
Novant Health Mint Hill Medical Center
Phlebotomy Shadowing
Novant health Mint Hill Medical Center
High School Diploma -
West Mecklenburg High School
ASCP Exam Scheduled (July 2026) - Phlebotomy
Central Piedmont Community College