Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haywood Jackson

Hope Mills

Summary

Dedicated Human Resources Operations Manager with 8 years of military experience. Managed personnel processes, employee relations, and onboarding while ensuring regulatory compliance. Handled high-volume administrative tasks with confidentiality and professionalism. Known for leadership and problem-solving in diverse teams.

Overview

8
8
years of professional experience
5
5
Certifications

Work History

Human Resources Operations Manager

US Army
Cary
02.2024 - Current

Managed HR support for over 300 soldiers, overseeing personnel actions, evaluations, promotions, awards, separations, and reassignments.

Maintained accurate personnel records in compliance with Army regulations and federal HR standards.

  • Processed sensitive documentation with strict confidentiality, including medical profiles and legal actions.
  • Coordinated onboarding and in-processing for new personnel, ensuring compliance with documentation standards.
  • Trained and mentored junior HR clerks, improving administrative accuracy and operational effectiveness.
  • Collaborated with leadership to resolve workplace issues, fostering a positive work environment.
  • Supported organizational goals through effective HR strategies and initiatives.

Human Resources Operations Manager

US Army
Fort Stewart
02.2022 - 03.2024
  • Developed presentations for company executives on employee performance and retention trends to inform strategic decision-making.
  • Formed staff teams leveraging employee strengths and implemented adjustments to enhance overall productivity.
  • Participated in industry conferences and workshops to enhance professional knowledge.
  • Organized employee directories and updated individual contact information.
  • Handled employee discipline and termination to address policy infractions.
  • Organized team building activities to foster collaboration among staff members.
  • Analyzed survey and focus group data to pinpoint areas for improvement in organization's HR practices.
  • Provided HR consultation services to leadership and department heads.
  • Maintained employee records in accordance with company policy and applicable legal requirements.

Human Resources Specialist

US Army
Fort Bragg
08.2018 - 02.2021
  • Advised management and staff on labor laws and HR policies to ensure compliance.
  • Administered employee benefits programs in adherence to federal and state regulations.
  • Educated job applicants on duties, responsibilities, compensation, and benefits to enhance their understanding of roles.
  • Implemented performance management systems, including appraisals and goal setting.
  • Coordinated vendor relations for employee training and benefits administration to ensure effective program delivery.
  • Developed training programs to enhance employee skills and support career advancement.
  • Managed applicant tracking system to maintain accurate records of applicants and employees, supporting streamlined hiring processes.
  • Drafted offer letters and employment contracts per company guidelines.

Education

Associate of Applied Science - Business Administration And Human Resources

Fayetteville Technical Community College
Fayetteville, NC
05-2026

Skills

  • HR operations management
  • Labor law compliance
  • Employee relations management
  • Performance management
  • Recruitment and hiring
  • Staffing and recruiting professional
  • Compensation and benefits
  • Benefits administration
  • Payroll administration
  • Benefits programs
  • Diversity and inclusion
  • HR policies
  • HRIS management
  • HR analytics
  • Data analysis
  • HR metrics analysis
  • Organizational development
  • Training development
  • Employee training
  • Leadership development
  • Team building
  • Talent management
  • Labor relations
  • Microsoft office proficiency
  • Microsoft office and docusign
  • System development
  • Records management
  • Benefits programs
  • Leadership development
  • Microsoft office proficiency
  • Training development
  • Talent management

Certification

Business Foundation Certificate

Timeline

Human Resources Operations Manager

US Army
02.2024 - Current

Human Resources Operations Manager

US Army
02.2022 - 03.2024

Human Resources Specialist

US Army
08.2018 - 02.2021

Associate of Applied Science - Business Administration And Human Resources

Fayetteville Technical Community College
Haywood Jackson