Summary
Overview
Work History
Education
Skills
Timeline
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Haylie Hall

Rural Hall

Summary

Adaptable and results-driven professional with over fifteen years of experience in client service, operations, and administrative support. Skilled in fast-paced environments requiring poise, precision, and the ability to juggle multiple tasks efficiently. Known for strong communication, empathy, and team collaboration.

Overview

17
17
years of professional experience

Work History

Receptionist

James Landing Veterinary Hospital
Winston-Salem
05.2022 - Current
  • Serve as the primary point of contact for pet owners, offering compassionate and efficient service during check-ins and inquiries.
  • Coordinate scheduling for exams, surgeries, and follow-ups, ensuring accuracy and clear communication with veterinary staff.
  • Accurately fill and process prescriptions in person, online, and over the phone, verifying dosage, stock, and client records.
  • Assist veterinary and kennel technicians during exams, basic animal care, and cleaning procedures when short staffed.
  • Manage multi-line phone systems, take detailed messages, and resolve appointment conflicts or urgent requests.
  • Maintain a clean, organized front office and uphold a welcoming environment for clients and their pets.

Process Assistant

Amazon
Kernersville
08.2020 - 03.2024
  • Led warehouse team members through complex logistics and fulfillment operations in a high-volume environment.
  • Monitored real-time productivity data and adjusted workflows to maintain efficiency and meet shipping targets.
  • Trained over 30 new associates in warehouse procedures, safety protocols, and technology use.
  • Coordinated between departments to resolve inventory discrepancies and implement process improvements.
  • Provided real-time support on the floor, addressing mechanical issues, scanning errors, and bottlenecks promptly.

Shift Lead

Goodwill
Walkertown
08.2018 - 03.2020
  • Managed daily operations including opening/closing duties, cash handling, and shift scheduling.
  • Trained and mentored retail team members, promoting a positive work environment and customer service standards.
  • Maintained merchandise organization, donation intake processing, and sales floor cleanliness.
  • Resolved customer concerns and upheld policies for returns and discount eligibility.

General Manager

The Pop Shoppe
High Point
09.2016 - 07.2018
  • Oversaw all aspects of gas station management across multiple locations, including inventory, staffing, and budgeting.
  • Tracked daily KPIs such as fuel sales, convenience store revenue, and labor costs to ensure profitability.
  • Built and maintained vendor relationships to manage deliveries, negotiate pricing, and avoid stockouts.
  • Implemented improved scheduling and training systems to increase retention and customer satisfaction.

Assistant Manager

Wendy's
Walkertown
02.2008 - 05.2015
  • Supported daily fast food operations including food safety checks, team supervision, and guest satisfaction.
  • Managed employee shifts, conducted interviews, and provided onboarding and continuous training.
  • Ensured compliance with corporate procedures and local health regulations.
  • Collaborated with the general manager to track weekly performance metrics and address operational gaps.

Education

BA Care, Health, Society -

University of Arizona
Tucson, AZ
05.2025

GED -

Forsyth Technical Community College
Winston-Salem, NC
05.2009

Some College (No Degree) - Dog Training

Penn Foster Career School
Scranton, PA

Skills

  • Customer Service Excellence
  • Team Leadership & Training
  • Veterinary Front Desk Support
  • Prescription Processing & Inventory
  • Administrative Organization
  • Warehouse Logistics & Fulfillment
  • POS & Phone System Operation
  • Microsoft office proficiency
  • Staff management
  • Meticulous and organized

Timeline

Receptionist

James Landing Veterinary Hospital
05.2022 - Current

Process Assistant

Amazon
08.2020 - 03.2024

Shift Lead

Goodwill
08.2018 - 03.2020

General Manager

The Pop Shoppe
09.2016 - 07.2018

Assistant Manager

Wendy's
02.2008 - 05.2015

BA Care, Health, Society -

University of Arizona

GED -

Forsyth Technical Community College

Some College (No Degree) - Dog Training

Penn Foster Career School

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Haylie Hall