Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Troutman

Mount Pleasant

Summary

Versatile and dynamic professional with a background at Hartsell & Williams, PA, excelling in bookkeeping and customer service. Demonstrated ability to enhance client satisfaction and streamline financial operations. Skilled in Microsoft Office and problem-solving, with a proven track record of fostering positive relationships and efficiently managing office tasks.

Developed strong analytical abilities and organizational skills in fast-paced professional environment. Effective in maintaining accurate financial records and ensuring compliance with regulatory standards. Looking to transition into new field, bringing commitment to precision and proactive approach to problem-solving.

Friendly and organized, possessing solid grasp of fundamental accounting principles and strong numerical aptitude. Proficient in managing financial records and preparing accurate reports, with competency in using accounting software. Dedicated to ensuring precise financial tracking and contributing to overall efficiency of organization.

Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

9
9
years of professional experience

Work History

Bookkeeper, Office Manager and Receptionist

Hartsell & Williams, PA
01.2023 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Teacher

Grandma's Kidz Child Development Center
03.2016 - 05.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Associate of Science - Early Childhood Education

Rowan Cabarrus Community College
Concord
10-2017

High School Diploma -

Mount Pleasant High School
Mount Pleasant, NC
06-2013

Skills

  • Bookkeeping
  • Accounts receivable
  • Accounting and bookkeeping
  • Fast learner
  • Microsoft office
  • Document filing
  • Customer service
  • Office management
  • Data entry
  • Scheduling
  • Staff hiring
  • Customer support
  • Problem-solving skills

Timeline

Bookkeeper, Office Manager and Receptionist

Hartsell & Williams, PA
01.2023 - Current

Teacher

Grandma's Kidz Child Development Center
03.2016 - 05.2022

Associate of Science - Early Childhood Education

Rowan Cabarrus Community College

High School Diploma -

Mount Pleasant High School
Hayley Troutman