Hayley Stuffel

Support guests with returns and exchanges with a smile. Handling escalations professionally while doing my best to give them the outcome they hope for. Assisted the company by training new employees, as well as being trained in other positions such as order pickup and fulfillment which are timed tasks. Backstocking and auditing when necessary as well as line bussing.

Dedicated server closing at a high volume upscale hotel restaurant located in the heart of UNC campus. Memorizing multiple rotating food and beverage selections to provide excellent recommendations based on the guests desires. Anticipating their needs and staying a step ahead has helped me build long lasting relationships with families and individuals to keep them coming back. Taking standard cleaning procedures to the next level to ensure food safety and peace of mind.

From giving a warm welcome at the door to memorizing drink and food orders to handling cash at a POS, i made it my mission to provide over the top service. Handling large parties 20-30 guests at a time became a specialty of mine in this southern dining room with a wide variety of guests to adapt to. Maintaining cleanliness and resetting dining spaces promptly for a smooth shift transition.

Welcomed customers with a smile and light conversation about loyalty programs while quickly and efficiently ringing and bagging their items. Handling cash, card, checks, and WIC payments with accuracy. Keeping a sanitized belt and lending a helping hand in areas where it improved business functions.