Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Strader

Reidsville

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Pandora Jewelry
05.2025 - Current
  • Led daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented visual merchandising standards to enhance product presentation and customer experience.
  • Analyzed sales reports to identify trends and develop action plans for improvement.
  • Managed inventory levels, optimizing stock organization and replenishment processes.
  • Delivered exceptional customer service, resolving issues to maintain high satisfaction rates.
  • Developed employee schedules, aligning staffing needs with peak business hours effectively.
  • Executed promotional strategies, driving traffic and increasing overall store sales performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Supervisor

Pandora Jewelry
11.2022 - 05.2025
  • Participated in team meetings, providing input on operational challenges and solutions.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily workflow by organizing tasks and maintaining efficient work areas.
  • Adapted quickly to changing priorities, contributing to overall team efficiency.
  • Collaborated with supervisors to identify areas for process improvements and increased productivity.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.

Supervisor

Bath and Body Works, Limited Brands
11.2020 - 05.2022
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily workflow by organizing tasks and maintaining efficient work areas.
  • Learned to operate machinery following strict safety guidelines to ensure workplace safety.
  • Adapted quickly to changing priorities, contributing to overall team efficiency.
  • Collaborated with supervisors to identify areas for process improvements and increased productivity.
  • Implemented best practices for equipment maintenance to minimize downtime and enhance performance.
  • Maintained accurate records of inventory levels, ensuring timely replenishment of supplies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Education

Bachelor of Arts - Psychology

University of North Carolina At Greensboro
Greensboro, NC
05-2025

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Team management
  • POS systems
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Loss prevention
  • Display setup
  • Employee coaching
  • Strategic planning
  • Relationship building and management
  • Sales growth
  • Issue resolution
  • Staff scheduling
  • Transaction processing
  • Order management
  • Inventory counting
  • Microsoft Office Suite
  • Flexible schedule
  • Scheduling coordination
  • Incident reports
  • Operations oversight
  • Database management
  • Operations
  • Workforce management
  • Marketing and promotions
  • Performance evaluations
  • Verbal and written communication
  • New hire training
  • Cash auditing
  • Inventory management
  • Effective leader
  • Recruitment
  • Employee development
  • KPI tracking

Timeline

Assistant Store Manager

Pandora Jewelry
05.2025 - Current

Supervisor

Pandora Jewelry
11.2022 - 05.2025

Supervisor

Bath and Body Works, Limited Brands
11.2020 - 05.2022

Bachelor of Arts - Psychology

University of North Carolina At Greensboro

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Hayley Strader