Hayley Murphy
Lake Lure
Summary
Certified Pharmacy Technician with a proven track record at Rutherford Regional Health Systems, enhancing customer satisfaction and streamlining pharmacy operations. Excelled in medication dispensing and customer service, significantly improving efficiency. Skilled in problem-solving and maintaining meticulous attention to detail, ensuring compliance with HIPAA regulations and pharmacy law.
Reliable and detail-focused individual with knack for accuracy and efficiency in fast-paced environment. Possesses solid knowledge of pharmacological principles and medication safety protocols, with strong skills in data entry and customer service. Committed to enhancing patient care and optimizing pharmacy operations.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Rutherford Regional Health Systems
11.2001 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
R S Central
Rutherfordton05-1999
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Pharmacy law compliance
- Aseptic techniques
- Compounding techniques
- HIPAA
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Certified Pharmacy Technician
Rutherford Regional Health Systems
11.2001 - Current
High School Diploma -
R S Central
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