Hayley Cara
Charlotte
Summary
Detail-oriented individual with 3 years of experience in the Administrative Assistant role. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Manager
The Ascher Uptown/Skyhouse
10.2023 - 12.2024
- Managed daily administrative functions, including scheduling appointments, handling correspondence, and coordinating meetings
- Provided high-level support to senior management, ensuring seamless operations and efficiency
- Prepared reports, lease agreements, and confidential documents with accuracy and attention to detail
- Acted as a liaison between tenants, vendors, and internal teams, ensuring prompt issue resolution
- Oversaw financial transactions, budgeting, and expense tracking
- Organized on-site and off-site events, including resident functions, team meetings, and training sessions
- Implemented process improvements to enhance office efficiency and customer satisfaction
Peer Coach Trainer/Leasing Specialist
Allure Luxury Apartments, Southpark
08.2022 - 10.2023
- Maintained executive-level calendar management, ensuring timely meetings and follow-ups
- Handled high-volume client interactions, providing top-tier customer service and conflict resolution
- Assisted with document preparation, including contracts, reports, and financial statements
- Coordinated vendor relationships, scheduled maintenance, and managed contracts
- Conducted market research and generated reports to support leasing and financial decisions
- Developed and maintained organized filing systems for lease agreements, financial records, and tenant correspondence
- Became a Peer Coach Trainer of the North Carolina Region in March 2023, nominated by several in corporate for my high performance scores in mystery shops
Trainer
Chick-Fil-A, Indian Land
07.2020 - 06.2022
- Serve 100+ guests on a daily basis at the front register and drive-thru, displaying hospitality to further Chick-Fil-A's values
- Offer food service support and report pressing issues to managers up while promoting brand, culture, and standard of excellence
- Provide training to new employees every month
- Built loyal clientele
- Fulfill special requests, assist with food assembly, and maintain a clean work area
Education
Associates - Arts
Central Piedmont Community College
06.2020
High School -
Ardrey Kell High School
06.2017
Skills
- Detail-oriented
- Time management
- Problem-solving
- Project Management
- Strategic Planning
- Organizational Leadership
- CRM
- Task delegation
- Team coordination
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Data entry
- Customer service
- Microsoft Office
Accomplishments
- Achieved Peer Coach Trainer of the North Carolina Region by excelling in my mystery shop performance with accuracy and efficiency.
- Supervised team of 3 staff members.
Certification
- Fair Housing Certification- Various certifying bodies or state agencies.
Timeline
Leasing Manager
The Ascher Uptown/Skyhouse
10.2023 - 12.2024
Peer Coach Trainer/Leasing Specialist
Allure Luxury Apartments, Southpark
08.2022 - 10.2023
Trainer
Chick-Fil-A, Indian Land
07.2020 - 06.2022
High School -
Ardrey Kell High School
Associates - Arts
Central Piedmont Community College
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