Haylee Temm
Sanford
Summary
Dynamic and results-driven professional with extensive experience at Papa Johns, excelling in leadership and operations management. Proven track record in enhancing customer satisfaction and driving business growth through effective team building and problem resolution. Skilled in training and coaching, with a strong focus on maximizing efficiency and profitability.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Papa Johns
08.2019 - 02.2021
- First contact with customers.
- In charge of customer orders and completing them to customer satisfaction.
- Correcting customer complaints.
- Help keep restaurant clean.
Shift Supervisor
Papa Johns
02.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Manager Designate
Papa Johns
01.2022 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
General Manager
Papa Johns
06.2022 - 05.2025
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Western Harnett High
Lillington, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
Timeline
General Manager
Papa Johns
06.2022 - 05.2025
Manager Designate
Papa Johns
01.2022 - 06.2022
Shift Supervisor
Papa Johns
02.2021 - 01.2022
Customer Service Representative
Papa Johns
08.2019 - 02.2021
Western Harnett High
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