Haylee Dycus
Mount Airy
Summary
Skilled Telecommunicator with relevant background in prompt response to emergency and non-emergency calls. Strengths include clear communication, rapid problem-solving abilities, and knowledge of computer-aided dispatch systems. Notable for maintaining calm under pressure, providing necessary information for first responders, and contributing significantly to team efficiency in previous roles.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Tele-communicator
Mount Airy Police Department
Mount Airy
12.2022 - Current
- Managed emergency calls and maintained communication with responding units.
- Assisted with training new telecommunicators on protocols and procedures.
- Collaborated with other agencies to enhance response efficiency during emergencies.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
Printer Technician
Advanced Electronic Services
Mount Airy
12.2020 - 12.2022
- Diagnosed printer issues using advanced troubleshooting techniques and tools.
- Repaired printers by replacing malfunctioning components and performing maintenance tasks.
- Documented repairs and maintenance activities in the company's service management system.
Cashier
McDonald's
Mount Airy
10.2018 - 01.2021
- Handled cash transactions accurately and efficiently during peak hours.
- Maintained cleanliness and organization of the dining area and service counters.
- Assisted customers with menu selections and provided exceptional service.
- Trained new staff on cash handling procedures and customer service standards.
Education
General Inquiries - DCI
NCSBI
03.2025 - 03.2025
Criminal Record Inquiries - DCI
NCSBI
03.2025 - 03.2025
File Transactions - DCI
NCSBI
03.2025 - 03.2025
NC Sheriff Standard Tele-communicator Certification - TCC
Forsyth Technical Community College
Winston-Salem, NC 01.2023 - 01.2023
Diploma -
North Surry High School
Mount Airy, NC 08.2017 - 05.2021
Skills
- Call management
- Typing speed
- Stress tolerance
- Multi-line telephone systems
- Problem solving
- Cash handling
- Staff training
- Time management
- Active listening
- Printer diagnostics
- Equipment repair
- Parts management
References
- Emma Brady, (336)523-7694
- Steven Yager, (315)316-4292
- April Hiatt, (336)401-2065
Activities
- Hiking
- Animal Care Taker
Timeline
General Inquiries - DCI
NCSBI
03.2025 - 03.2025
Criminal Record Inquiries - DCI
NCSBI
03.2025 - 03.2025
File Transactions - DCI
NCSBI
03.2025 - 03.2025
NC Sheriff Standard Tele-communicator Certification - TCC
Forsyth Technical Community College
01.2023 - 01.2023
Tele-communicator
Mount Airy Police Department
12.2022 - Current
Printer Technician
Advanced Electronic Services
12.2020 - 12.2022
Cashier
McDonald's
10.2018 - 01.2021
Diploma -
North Surry High School
08.2017 - 05.2021