Hayle Johnson
Fairview
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Bartender
Fat Cats
06.2022 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Built relationships with vendors to manage orders and negotiate costs.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Medical Scheduler
Hendersonville Pediatrics
09.2021 - 04.2023
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Bartender/Shift Leader
Surfnbrew
12.2017 - 09.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Reviewed applications and resumes and recommended top candidates for interviews.
Waitress
Jk's Kitchen
02.2015 - 03.2020
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
Waitress
Angelo's Family Restaurant
05.2013 - 10.2017
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Manger
Starbucks
01.2012 - 01.2015
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Night Time Counselor
Solstice East
01.2014 - 07.2014
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Monitored behavior in individual and group sessions and intervened when necessary.
Education
High School Diploma -
Reynold's High School
Fairview, NC06.2012
Skills
- Sales Techniques
- Marketing
- Staff development
- Project management
- Leadership
- Cool Under Pressure
- Warm and Friendly
- Service-Oriented
- Interpersonal Relationships
- Collaboration and Teamwork
- Highly reliable
- Patience and Tolerance
Timeline
Bartender
Fat Cats
06.2022 - Current
Medical Scheduler
Hendersonville Pediatrics
09.2021 - 04.2023
Bartender/Shift Leader
Surfnbrew
12.2017 - 09.2021
Waitress
Jk's Kitchen
02.2015 - 03.2020
Night Time Counselor
Solstice East
01.2014 - 07.2014
Waitress
Angelo's Family Restaurant
05.2013 - 10.2017
Manger
Starbucks
01.2012 - 01.2015
High School Diploma -
Reynold's High School
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