Hayden Reed
Gastonia
Summary
Motivated sales leader with 10+ years of experience guiding customers through high-value purchasing decisions, developing top-performing teams, and driving revenue in competitive, commission-based environments. Skilled in consultative selling, relationship building, and educating buyers—strengths that translate directly to helping families navigate the home-buying process. Known for exceptional communication, strong leadership, and a coachable, customer-first mindset. Ready to bring real-estate-transferable expertise to LGI Homes as a New Home Sales Consultant.
Overview
11
11
years of professional experience
Work History
Store Manager
Carolina Vacuums & More
Charlotte, NC
09.2021 - 11.2021
- Delivered consultative presentations for high-ticket home care appliances, enhancing customer understanding of product features and value.
- Built strong customer relationships, achieving top satisfaction scores and repeat business.
- Managed full store operations, overseeing payroll, deposits, inventory, and cash handling to ensure smooth daily operations.
- Delivered consultative presentations for high-ticket home care appliances, building skills directly applicable to explaining home features and value.
Store Manager
Movado Company Store
Charlotte, NC
01.2025 - Current
- Drove revenue growth by educating customers on premium products and guiding high-value purchase decisions, enhancing customer experience and loyalty.
- Analyze KPIs, sales trends, and conversion opportunities to consistently exceed financial objectives.
- Drive revenue growth by educating customers on premium products and guiding them through high-value purchase decisions—directly transferable to home-buying consultations.
- Strengthen customer trust through clear communication, product expertise, and personalized guidance.
- Collaborated in weekly management meetings to identify and implement new strategies for revenue generation and customer engagement.
Store Manager
Psycho Bunny
Charlotte, NC
11.2021 - 01.2025
- Led district-wide sales strategy meetings, reviewing performance, setting goals, and aligning teams—mirroring LGI’s structured sales process.
- Trained new managers and supported multiple store openings, driving operational readiness and enhancing customer experience.
- Guided team members in upselling premium products and closing sales, strengthening consultative selling skills.
- Coached team members, ensured compliance, and provided hands-on leadership to improve overall team performance.
Selling Supervisor / Stock Supervisor
The North Face
Charlotte, NC
11.2019 - 09.2021
- Developed and executed sales strategies to enhance customer engagement and drive store performance.
- Trained employees on effective selling techniques, customer service standards, and product knowledge to elevate overall customer experience.
- Identified skill gaps and delivered targeted coaching to enhance team effectiveness and achieve sales objectives.
Supervisor / Manager
Paradies Lagardère
Charlotte, NC
12.2018 - 11.2019
- Audited sales performance and operational trends, identifying specific underperforming areas for targeted improvements.
- Managed and trained a team of 20+ associates, enhancing execution and driving customer satisfaction.
- Partnered with leadership to develop strategic growth plans, resulting in elevated store brand performance.
Customer Relations Manager / Assistant Manager / Sales Associate
Verizon A Wireless
Wesley Chapel, NC
07.2015 - 12.2018
- Expanded customer network through lead generation, relationship building, and community engagement—highly relevant to real-estate prospecting.
- Expanded customer network through lead generation, relationship building, and community engagement, enhancing potential for real-estate prospecting.
- Delegated tasks, set schedules, and coached associates, resulting in improved sales outcomes.
- Supported daily operations with emphasis on customer satisfaction and driving sales performance.
Education
Bachelor’s - Sociology
Wingate University
Wingate, NCHigh School Diploma -
Piedmont High School
Monroe, NCSkills
- Client relations
- Sales closing
- Customer Service
- Quality Assurance
- Loss Prevention
- Process Improvement
- Inventory Management
- Workforce Management
- Employee Evaluation
- Performance Coaching
- Visual Merchandising
- Data Entry
- Document Management
- Time management
- Team collaboration
- Professional demeanor
- Organizational Skills
- Word Processing
- Consultative Selling
Timeline
Store Manager
Movado Company Store
01.2025 - Current
Store Manager
Psycho Bunny
11.2021 - 01.2025
Store Manager
Carolina Vacuums & More
09.2021 - 11.2021
Selling Supervisor / Stock Supervisor
The North Face
11.2019 - 09.2021
Supervisor / Manager
Paradies Lagardère
12.2018 - 11.2019
Customer Relations Manager / Assistant Manager / Sales Associate
Verizon A Wireless
07.2015 - 12.2018
Bachelor’s - Sociology
Wingate University
High School Diploma -
Piedmont High School