Hayden Houchens
Charlotte
Summary
Dynamic insurance professional excelling in client satisfaction and personalized policy recommendations. Skilled in communication and relationship building, I effectively maintained a substantial book of business while achieving significant upselling success. Committed to delivering tailored solutions that meet diverse client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Noble Insurance Advisors
09.2024 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Business Development Executive
Pharmacists Mutual Insurance Company
01.2022 - 03.2024
- Communicated daily with clients and built a rapport to ensure client satisfaction.
- Demonstrated professionalism within daily online virtual meetings as well as in person meetings.
- Created a list of clientele members and provided them with various amounts of information in order to secure their business and pursue new accounts.
- Speaking with independent medical field owners and providing them with a variety of options to ensure and provide them with proper and adequate coverage.
- Maintaining a book of business that consisted of multiple members (est. value 800k) that required servicing as well as additions to the account as necessary.
- Provided satisfactory customer service to a multitude of clients, 200+, tailored to their individuals needs and accommodating as necessary.
Plumbing Service Technician
Plumbing
05.2018 - 01.2022
- Install, repair, and maintain a variety of pipes and valves as well as drainage systems within commercial and residential facilities.
- Provided clients with requested services as well as sold them other various materials of higher quality to guarantee them with satisfactory results.
- Keep accurate records of time spent working as well as description of work being provided.
Education
No Degree - Business Management
Spartanburg Methodist College
Spartanburg, SCHigh School Diploma -
Paul M. Dorman High School
Roebuck, SC05-2017
Skills
- Problem solving
- Communication
- Customer Retention
- Networking
- Negotiation
- Territory Management
- Territory Development
- Goal-oriented mindset
- Policy renewals
- Upselling
- Licensed insurance agent
- Relationship building
Accomplishments
- Baseball scholarship to Spartanburg Methodist College
- Most Outstanding Pitcher Award- Palmetto Games, Summer 2016
- 5A All Region/All State 2017
- Nominated for Top 3 Rookie of the Year for Sales with Pharmacists Mutual
- Nominated for RICE Award (Relationships, Integrity, Citizenship, Excellence)- Pharmacists Mutual
Certification
- Property and Casualty License - NC Department of Insurance.
- Life and Health Insurance License - NC Department of Insurance.
Timeline
Insurance Advisor
Noble Insurance Advisors
09.2024 - Current
Business Development Executive
Pharmacists Mutual Insurance Company
01.2022 - 03.2024
Plumbing Service Technician
Plumbing
05.2018 - 01.2022
No Degree - Business Management
Spartanburg Methodist College
High School Diploma -
Paul M. Dorman High School
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