Haven Piskula
Wake Forest,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Pat Murnane's Irish Pub. Proven ability to enhance guest engagement and satisfaction through effective upselling techniques and a calm demeanor under pressure. Committed to fostering teamwork and maintaining cleanliness standards for an optimal experience.
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Pat Murnane's Irish Pub
02.2023 - Current
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Assisted in training new servers on menu knowledge, service protocols, and operational procedures.
- Collaborated with kitchen staff to ensure seamless communication regarding special requests and dietary restrictions.
- Implemented suggestions for improving workflow efficiency during peak hours, contributing to team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported the needs of an 11-person wait staff who attended to the specific needs of countless customers daily for a sit-down style, Irish restaurant with social relevancy and intentionality.
Restaurant Hostess
Pat Murnane's Irish Pub
11.2022 - Current
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed the reservation system to optimize table turnover and guest satisfaction.
- Trained new hostesses on customer service standards and operational procedures.
- Monitored the dining area of 60 tables for cleanliness and ambiance to maintain a welcoming atmosphere.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices, ensuring consistency across all shifts.
Assistant Manager
Bruegger's Bagels
05.2025 - 09.2025
- Led daily operations to ensure efficient workflow and optimal service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Oversaw compliance with health and safety regulations, ensuring a safe work environment.
- Fostered positive relationships with customers to enhance satisfaction and drive repeat business.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure the timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Dance Teacher
Taylor Academy of Dance
08.2017 - 07.2024
- Developed and implemented engaging dance curricula for various skill levels.
- Led classes in ballet, jazz, and contemporary dance techniques.
- Cultivated positive relationships with students and parents to foster a supportive learning environment.
- Assessed student performance regularly to tailor instruction for individual needs and goals.
- Collaborated with colleagues on interdisciplinary projects to enhance overall program offerings.
- Planned routines for recitals and performances.
- Developed strong relationships with students ranging in ages of 3-15 years, encouraging them to develop self-confidence through the art of dance.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Service Crew Member
Goodberry's
04.2021 - 10.2022
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Maintained the cleanliness and organization of workstations to ensure a welcoming environment.
- Collaborated with team members to streamline service processes and reduce wait times.
- Assisted in training new staff on operational procedures and customer interaction best practices.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Operated cash registers and POS systems, handling over $1,500 in cash daily.
Education
No Degree - Business Administration And Management
Wake Technical Community College
Raleigh, NC12.2026
No Degree - BFA- Dance
Mercyhurst University
Erie, PA05.2025
High School Diploma -
Wake Preperatory Academy
Raleigh, NC05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Cleanliness standards
- Team collaboration
- Sales techniques
- Order accuracy
- Performance improvement
- Calm demeanor
- Adaptable and flexible
- Multitasking Abilities
Timeline
Assistant Manager
Bruegger's Bagels
05.2025 - 09.2025
Server
Pat Murnane's Irish Pub
02.2023 - Current
Restaurant Hostess
Pat Murnane's Irish Pub
11.2022 - Current
Service Crew Member
Goodberry's
04.2021 - 10.2022
Dance Teacher
Taylor Academy of Dance
08.2017 - 07.2024
No Degree - Business Administration And Management
Wake Technical Community College
No Degree - BFA- Dance
Mercyhurst University
High School Diploma -
Wake Preperatory Academy