Haven Baker
Rocky Mount
Summary
Results-driven Sales Coordinator recognized for high productivity and efficient task completion. Specialized in customer relationship management, sales strategy development, and data analysis to optimize sales performance. Excel in communication, teamwork, and problem-solving to drive sales goals and build lasting client relationships.
Overview
19
19
years of professional experience
2009
2009
years of post-secondary education
Work History
Sales Coordinator
Clayton Homes Manufacturing
Nashville
11.2022 - Current
- Coordinated sales schedules to align with production timelines at Clayton Homes.
- Managed customer inquiries and provided product information effectively.
- Assisted in processing retailer orders and tracking delivery status.
- Supported sales team by delivering current territory sales data and costing information.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Processed orders received from retailers within specified timelines.
- Generated leads through cold calling, networking, referrals and other methods.
- Analyzed retailer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Maintained accurate records of sales activity and generated reports for management review.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage retailers in conversation and effectively determine needs and requirements.
- Listened to retailers needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Managed all heat pump documentation entry
- Managed all warranty card processing for communities and independent retailers.
- Managed all shipment activity for floors produced each day at the factory. This included dealing with drivers, coordinating shipment with Clayton connect, getting permits from transport teams. Making sure the factory complied with a 2 day percentage of homes on the yard.
- Created all floor plans and options into the AS400 for new product builds.
- Creating new options into the AS400
- Worked with engineering on homes that needed to be modified per customer request.
- Imputed, created and mailed out all energy star certified/ Ebuilt certified letters and labels for home that were built to certification standards.
- Invoiced all homes that were shipped out and mailed out MCO’s to dealers.
- Worked with 21st Cash, 21st mortgage and triad to get homes financed for dealers.
- Sending quotes to retailers for homes in the SC, NC, VA and WVA region.
- Prospecting new dealers over the phone and getting them signed up with Clayton.
- Making calls to current retailers trying to get in new orders to be built.
- Marketing new product
Oral Surgery Assistant
Barringer and Crestetto Oral Surgery
Rocky Mount
02.2020 - 11.2022
- Assisted surgeons during oral procedures to ensure efficiency and patient safety.
- Prepared and sterilized surgical instruments according to infection control protocols.
- Educated patients on pre-operative and post-operative care instructions effectively.
- Managed patient records and updated information in electronic health systems.
- Coordinated patient appointments and ensured timely scheduling of surgeries.
- Monitored patients' vital signs during procedures for safety compliance.
- Collaborated with dental staff to facilitate smooth workflow in the clinic.
- Maintained a clean and organized work environment to promote productivity.
- Instructed patients on proper home care techniques following oral surgery.
- Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
- Took part in surgical procedures by assisting oral surgeon.
- Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
- Provided patient care before, during, and after surgery, including taking vital signs.
- Documented patient medical histories and assisted with other paperwork related to the procedure.
- Assisted with suturing wounds closed following surgical operations when necessary.
- Collected specimens from biopsies or other tissue samples sent off for laboratory testing.
- Exposed diagnostic dental x-rays to analyze teeth condition.
Medical Assistant
Purvis-Moyer foot and ankle center
Rocky Mount
03.2018 - 02.2020
- Assisted in patient intake and medical history documentation.
- Scheduled appointments and managed patient follow-ups efficiently.
- Prepared examination rooms and ensured cleanliness and organization.
- Verified insurance for correct payment processing
Orthodontic Assistant
Dr Richard D Alston Orthodontics
Rocky Mount
08.2007 - 11.2018
- Assisted orthodontist during patient examinations and treatments.
- Prepared dental instruments and materials for various procedures.
- Educated patients on oral hygiene and proper care for braces.
- Coordinated scheduling of appointments to optimize clinic flow.
- Supported patients in understanding treatment plans and next steps.
- Managed patient records using electronic health record systems.
- Collaborated with the orthodontic team to ensure patient comfort and satisfaction.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Prepared patients for dental radiographs and photographs.
- Maintained sterilization of instruments according to OSHA standards.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Marketing and maintaining good relationships with dental professionals in the area
Education
Nash Central High School
Rocky Mount, NCSkills
- Sales forecasting
- Order processing
- Product knowledge
- Database management
- Customer relationship management
- Negotiation techniques
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Data entry
- Upselling
- Customer communication
- Goal-oriented mindset
- Sales expertise
- Strong enthusiasm
- Process improvement
- Schedule management
- Issue resolution
- Networking techniques
References
References available upon request.
Timeline
Sales Coordinator
Clayton Homes Manufacturing
11.2022 - Current
Oral Surgery Assistant
Barringer and Crestetto Oral Surgery
02.2020 - 11.2022
Medical Assistant
Purvis-Moyer foot and ankle center
03.2018 - 02.2020
Orthodontic Assistant
Dr Richard D Alston Orthodontics
08.2007 - 11.2018
Nash Central High School