Harrison Sloan
Arden
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
6
6
years of professional experience
Work History
Service & Engagement Team Leader
Target
04.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Human Resources Expert
Target
01.2025 - 04.2025
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
Inbound Expert
Target
01.2024 - 01.2025
- Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
- Proactively identified process improvements to optimize workflow efficiency within the inbound and general merchandise teams.
- Assisted in training new hires, ensuring a thorough understanding of company policies, procedures, and tools used in daily tasks.
- Managed multiple priorities simultaneously without compromising on quality or accuracy of work delivered to customers.
- Demonstrated adaptability to changing business needs by quickly mastering new tools and technologies introduced to enhance service delivery capabilities.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Pet Groomer
Arden TLC Groomers
02.2019 - 10.2022
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Increased customer satisfaction with attentive care for each client's specific needs and preferences.
Education
Associate of Science - Business Administration
University of The People
01-2027
Physics
University of North Carolina Asheville
Asheville, NCHigh School Diploma -
Polk County High School
Columbus, NC01-2017
Skills
- Multitasking
- Time management
- Employee training
- Daily workflow improvement
- Overseeing daily activities
- Complex Problem-solving
- Work Planning and Prioritization
- People management
Languages
Chinese (Mandarin)
Elementary
German
Elementary
Spanish
Elementary
Interests
- Backpacking and Hiking
- Astronomy
- TTRPGs
Timeline
Service & Engagement Team Leader
Target
04.2025 - Current
Human Resources Expert
Target
01.2025 - 04.2025
Inbound Expert
Target
01.2024 - 01.2025
Pet Groomer
Arden TLC Groomers
02.2019 - 10.2022
Associate of Science - Business Administration
University of The People
Physics
University of North Carolina Asheville
High School Diploma -
Polk County High School
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