Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Coach/Academy Assistant Coach
Arlington Soccer Club
06.2022 - 06.2024
Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Enhanced team performance by developing and implementing effective coaching strategies.
Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
Coach/assistant Director
NC Fusion Soccer Club
08.2021 - 06.2023
Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Boosted player confidence through personalized training sessions and continuous feedback.
Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Youth Development Academy Coach, Goalkeepers Coach at Triangle United Soccer ClubYouth Development Academy Coach, Goalkeepers Coach at Triangle United Soccer Club