Harper Dorman
Southeastern Transformer
Dunn
17
years of professional experience
Results-driven sales professional with proven success in client relationship building and customer retention. Expertise in analyzing market trends to implement strategic sales initiatives that drive revenue growth.
Work History
Sales Representative
3 Years 6 Months- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted market research to identify emerging trends and customer needs for targeted sales strategies.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
- Implemented feedback mechanisms to gather insights from clients, driving improvements in service delivery.
- Analyzed sales data to identify opportunities for growth and refine sales approaches accordingly.
- Executed strategic outreach campaigns resulting in increased brand awareness and expanded market presence.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Established and maintained relationships with clients to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Provided exceptional customer service through prompt follow-up on inquiries and concerns.
- Participated in trade shows and networking events to enhance company visibility and generate leads.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Collaborated with internal teams to fulfill orders and meet customer needs
Realtor
6 Years 6 Months- Guided clients through home buying and selling processes, ensuring informed decisions.
- Negotiated contracts effectively, securing favorable terms for clients in transactions.
- Conducted market analysis to determine competitive pricing and investment opportunities.
- Developed marketing strategies to increase property visibility and attract potential buyers.
- Collaborated with mortgage lenders, inspectors, and appraisers to facilitate seamless transactions.
- Mentored junior agents on best practices in client management and property listings.
- Established strong relationships with local businesses and community organizations to expand referral network.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Assisted Living Facility Administrator
2 Years 11 Months- Oversaw facility operations to ensure compliance with health and safety regulations.
- Developed and enforced operational policies, streamlining administrative processes across departments.
- Coordinated staff training programs, fostering a culture of continuous learning and development.
- Implemented efficient maintenance schedules, enhancing overall facility performance.
- Managed vendor relationships, negotiating contracts for service delivery improvements.
- Analyzed facility usage data, identifying opportunities for resource optimization and cost reduction.
- Monitored budgetary expenditures, ensuring alignment with organizational financial goals and objectives.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
Sales Representative
1 Year 9 Months- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Stayed up-to-date with industry trends to position company as market leader.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
Teller/Electronic Banking Representative
2 Years 7 Months- Processed customer transactions accurately and efficiently.
- Managed cash drawer, ensuring compliance with bank policies.
- Assisted customers with account inquiries and product offerings.
- Identified opportunities to improve service delivery and workflow efficiency.
- Resolved customer issues promptly, enhancing satisfaction levels.
- Maintained knowledge of banking regulations and compliance requirements.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Bachelor of Science - Business
Skills
Sales expertise
Sales expertise
Sales closing
Customer retention
Product knowledge
Sales management
Sales forecasting
Customer relations
Relationship management
Client relations
Client relationship management
Interpersonal communication skills
Timeline
Sales Representative
Southeastern Transformer
01.2023 - CurrentRead More
Realtor
My NC Home Team
03.2017 - 09.2023Read More
Assisted Living Facility Administrator
Pinecrest Gardens
10.2013 - 09.2016Read More
Sales Representative
Dorman GMC Trucks, Inc.
01.2012 - 10.2013Read More
Teller/Electronic Banking Representative
Four Oaks Bank
06.2009 - 01.2012Read More
Johnston Community College
Bachelor of Science from Business
Read More