Laquetta Chapman
Charlotte
Summary
Dynamic Retail Sales Manager with a proven track record at Gap Factory Store, enhancing sales through effective visual merchandising and advanced customer service skills. Expert in retail operations and sales, I excel in training teams and managing inventory, significantly improving store efficiency and customer satisfaction. Skilled in customer service and management, my approach boosts productivity and sales outcomes.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
Gap Factory Store
09.2023 - 12.2024
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Sales Associate
Movado Company Store
07.2021 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Head Cashier
Banana Republic
05.2018 - 09.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
Sales Associate
Ashley Stewart
06.2014 - 07.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
East Side High School
Newark, NJ06-1995
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
Timeline
Retail Sales Manager
Gap Factory Store
09.2023 - 12.2024
Retail Sales Associate
Movado Company Store
07.2021 - 08.2024
Head Cashier
Banana Republic
05.2018 - 09.2023
Sales Associate
Ashley Stewart
06.2014 - 07.2018
High School Diploma -
East Side High School
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