Harley Skinner
Boone
Summary
Thorough and reliable professional with experience in boutique retail, customer service, and hostessing. Demonstrates a strong ability to create positive customer experiences, manage transactions accurately, and support day-to-day store operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Host
Town Tavern Blowing Rock
Blowing Rock, NC
08.2025 - 11.2025
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservation system, optimizing seating arrangements for efficiency and guest comfort.
- Coordinated with kitchen and serving staff to facilitate timely food service during peak hours.
- Assisted in training new hosts on best practices for customer engagement and workflow management.
- Handled customer inquiries and concerns, providing prompt resolution to enhance satisfaction levels.
- Monitored wait times, communicating effectively with guests to maintain transparency and trust.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Retail Sales Associate
The Green Room
Franklin, TN
04.2023 - 08.2024
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking shelves to maintain product availability.
- Processed transactions efficiently using point-of-sale systems, enhancing checkout speed.
- Resolved customer inquiries and complaints effectively, promoting satisfaction and loyalty.
- Collaborated with team members to set up promotional displays and merchandise organization.
- Greeted customers and helped with product questions, selections, and purchases.
Crew Member
Trader Joe's
Franklin, TN
03.2022 - 04.2023
- Assisted customers in product selection and check out, enhancing overall shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment.
- Provided customer service in a fast-paced retail environment.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to restock shelves and manage inventory levels.
- Provided training and support to new crew members on store procedures.
Education
High School Diploma -
Centennial High School
Franklin, TNSkills
- Customer service and engagement
- Team collaboration
- Multitasking proficiency
- Effective time management
- Retail sales
- Shopify POS experience
- Problem-solving
- Store opening and closing
Timeline
Host
Town Tavern Blowing Rock
08.2025 - 11.2025
Retail Sales Associate
The Green Room
04.2023 - 08.2024
Crew Member
Trader Joe's
03.2022 - 04.2023
High School Diploma -
Centennial High School