Harley Phipps
Apex
Summary
Dynamic and engaging, I leveraged time management and interactive communication skills at Starbucks to enhance team collaboration and customer satisfaction. By fostering a positive environment and efficiently solving problems, I significantly contributed to workplace productivity and customer loyalty, showcasing my ability to excel in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Cary, NC
06.2022 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained a clean and organized workspace for optimal productivity and safety, including cleaning counters, refrigerators, equipment, and flooring
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Regularly supported closing efforts, which includes multitasking, cleaning, handling money, and efficiently connecting with customers.
Crew Member
Dairy Queen
Clinton, NC
04.2020 - 03.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Fostered positive team environment by assisting coworkers during rush periods.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Frequently supported both opening and closing tasks, which included cleaning, stocking, preparing cakes and packaged food products, and handling money
Education
Associate of Arts - Applied Psychology
Wake Technical Community College
Raleigh, NC05-2024
Associate of Fine Arts - Painting
Wake Technical Community College
Raleigh, NC05-2024
Associate of Arts - English Language And Literature
Sampson Community College
Clinton, NC05-2021
Skills
- Time management
- Maintaining a clean environment
- Positive Interpersonal Skills
- Customer engagement
- Problem-solving
- Interactive communication skills
- Cash Management
- Opening and closing duties
- Initiative and Self-motivation
Activities
- Played softball with Wake Technical Community College 2021-2022
- Participated in the Miracle League of the Triangle in 2021-2022
- Volunteered at Sampson Partners Inc. Crisis Center in 2019
Technical Skills
- Advanced understanding of MS Word, Powerpoint, and Outlook
- Keyboard proficiency
- Social media literacy and navigation
- Proficiency in online communications
- Proficiency in conducting research
Timeline
Barista
Starbucks
06.2022 - Current
Crew Member
Dairy Queen
04.2020 - 03.2021
Associate of Arts - Applied Psychology
Wake Technical Community College
Associate of Fine Arts - Painting
Wake Technical Community College
Associate of Arts - English Language And Literature
Sampson Community College
Similar Profiles
Rylie GriffinRylie Griffin
Barista Shift Supervisor at StarbucksBarista Shift Supervisor at Starbucks
Bianca KeatonBianca Keaton
Barista at StarbucksBarista at Starbucks
Sofie MiuraSofie Miura
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Haley LongHaley Long
Barista at StarbucksBarista at Starbucks
Dayton SharpeDayton Sharpe
Food Truck Operator at Buoy BowlsFood Truck Operator at Buoy Bowls