Harleigh Dieffenbach

• Coordinated appointment schedules for clients to optimize service availability and reduce wait times.
• Managed client inquiries through phone and email, ensuring timely responses and high satisfaction levels.
• Assisted in training new staff on scheduling software and operational procedures to enhance team efficiency.

Supported daily retail operations by organizing and maintaining inventory, styling outfits to meet customer preferences, delivering high-quality customer service, processing online sales, and performing opening and closing procedures to ensure smooth store operations.

• Managed daily office operations, ensuring efficient workflow and organization
• Assisted in maintaining inventory records, supporting product availability.
• Developed and maintained filing systems, improving document retrieval efficiency.
• Supported team members with administrative tasks, contributing to overall productivity.

Helped manage social media for Mainstream Boutique by posting updates, promoting products and sales, and engaging with customers online. Assisted with basic marketing tasks, took photos of products, and supported brand visibility in the community.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in maintaining an inviting atmosphere through effective communication and cleanliness standards.
• Educated clients on services and products, enhancing overall customer experience and satisfaction.
• Processed transactions accurately, ensuring smooth checkout experiences for clients.
• Collaborated with team members to achieve sales goals and enhance service delivery efficiency.
• Managed appointment scheduling using internal software, optimizing client flow and resource allocation.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Supervised daily operations, ensuring to safety standards and quality protocols.
• Trained staff on customer service techniques to enhance member satisfaction and engagement.
• Coordinated team schedules, optimizing coverage during peak hours for improved service delivery.
• Monitored facility upkeep, addressing maintenance issues promptly to ensure a safe environment.