Hanny Vijil Reyes
Charlotte,NC
Summary
Bilingual English/Spanish professional with over a year of experience in customer service, staff training, and vendor relations in a high-paced service environment. Skilled at bridging communication gaps across cultures and consistently delivering quality results. Currently pursuing an Associate of Science in Biology at Central Piedmont Community College, seeking to bring strong interpersonal and organizational skills to a growth-oriented team.
Overview
2
2
years of professional experience
Work History
Bilingual Assistant
V&A Cleaning Services LLC
Charlotte, NC
08.2024 - Current
- Communicated with clients in both English and Spanish to ensure clear service delivery and customer satisfaction.
- Upheld a high standard of professionalism across all clients and colleague interactions, navigating cultural and language differences with ease.
- Built and maintained vender relationships, leveraging bilingual skills to negotiate favorable pricing and terms. .
Supervisor in Training
V&A Cleaning Services LLC
Charlotte, NC
04.2025 - 03.2026
- Assisted in training new cleaning staff on safety protocols and equipment usage.
- Monitored daily operations to ensure adherence to quality standards and procedures.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 8 employees.
Education
Associate of Science - Biology
Central Piedmont Community College
Charlotte, NC12-2026
Skills
- Bilingual ( English/Spanish)
- Staff Training
- Translation proficiency
- Fast learner
- Attention to detail
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Languages
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Reading
- Acting and Theater
- Creative Writing
Timeline
Supervisor in Training
V&A Cleaning Services LLC
04.2025 - 03.2026
Bilingual Assistant
V&A Cleaning Services LLC
08.2024 - Current
Associate of Science - Biology
Central Piedmont Community College