Hannah Mendoza
Cameron
Summary
Dynamic professional with expertise in customer service and complex problem-solving, honed at Applebees Bar and Grill. Proven track record in enhancing operational efficiency and fostering client loyalty. Adept at multitasking and communication, driving team success and satisfaction. Successfully managed inventory and streamlined processes, achieving a 20% increase in service speed during peak hours.
Overview
6
6
years of professional experience
Work History
Bartender
Applebees Bar and Grill
08.2020 - 02.2026
- Supervised bar staff, ensuring adherence to service standards and operational protocols.
- Trained new bartenders on drink preparation, customer service, and safety regulations.
- Managed inventory levels, placing orders to maintain optimal stock for busy shifts.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Appointment Setter
Automatic Appointments
01.2022 - 11.2022
- Conducted outbound calls to schedule appointments, ensuring clarity and professionalism.
- Managed appointment calendars, optimizing scheduling efficiency for team members.
- Developed scripts for effective communication, enhancing call engagement and customer satisfaction.
- Collaborated with sales teams to identify target prospects and streamline outreach efforts.
- Recorded detailed notes from conversations, maintaining accurate client information in CRM systems.
- Monitored appointment setting goals, adjusting strategies as necessary to meet team objectives.
- Set appointments with salespeople and potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Assembly and Front Office Assistant
Edlebrock
06.2021 - 12.2021
- Managed front office operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Assisted in maintaining inventory of office supplies, contributing to cost-effective resource management.
- Collaborated with team members to improve workflow efficiency and enhance customer service quality.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - Pre Nursing
Central Carolina Community College
Sanford, NC06.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
Timeline
Appointment Setter
Automatic Appointments
01.2022 - 11.2022
Assembly and Front Office Assistant
Edlebrock
06.2021 - 12.2021
Bartender
Applebees Bar and Grill
08.2020 - 02.2026
Associate of Science - Pre Nursing
Central Carolina Community College