Hannah Strickland
Wilson
Summary
Dynamic Production Crew Leader at Smithfield Packing with a proven track record in enhancing team productivity and ensuring safety compliance. Skilled in crew management and proactive problem-solving, I effectively trained new hires and fostered teamwork, resulting in improved operational efficiency and a safer work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Crew Leader
Smithfield Packing
02.2019 - 04.2024
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Followed USDA safety guidelines.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Night Manager
Daughtridge Gas & Oil
06.2015 - 02.2019
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
Education
Associate of Science - Criminal Justice
Wilson Community College
Wilson05-2019
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Teamwork and collaboration
- Heavy lifting
- Crew coordination
- New hire training
- Work Planning and Prioritization
- Safety protocols and procedures
- Documentation and reporting
- Verbal and written communication
- Proactive problem-solving
- Team management
- Delegating work
- Task prioritization
- Employee management
- Quality control
- Rational Decision-making
- Jobsite safety
- Crew scheduling
- OSHA requirements
- Personnel management
- OSHA
- Line management
- Team player
- Attention to detail
- Punctual and dependable
- Problem-solving
- First Aid/CPR
- Excellent communication
- Multitasking Abilities
- Worksite safety and maintenance
- Hand and power tool operation
- Physical agility and coordination
- Material loading and unloading
- Incident reporting
- Time management
- Teamwork
- Problem-solving abilities
- Punctuality
Certification
OSHA 10 hour course
OSHA 30 hour course
Timeline
Production Crew Leader
Smithfield Packing
02.2019 - 04.2024
Night Manager
Daughtridge Gas & Oil
06.2015 - 02.2019
Associate of Science - Criminal Justice
Wilson Community College
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