Summary
Overview
Work History
Education
Skills
Websites
Timeline
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HANNAH SHOAF

Concord

Summary

Sales-driven Senior Account Manager with over a decade of experience managing multimillion-dollar portfolios, exceeding sales targets, and cultivating long-term client partnerships. Adept at identifying revenue opportunities, driving strategic growth, and delivering custom solutions that meet evolving business needs. Known for strong client retention, cross-functional collaboration, and mentoring peers to success.

Overview

18
18
years of professional experience

Work History

Key Account Manager

ClickSafety
10.2021 - Current
  • Manage enterprise accounts, including Fortune 500 clients across the Southeast region
  • Achieved 95–100% of budget from 2021 to 2023; President’s Club awardee in 2024
  • Appointed New Hire Mentor (2025) to onboard and train new sales reps
  • Build strategic roadmaps to align ClickSafety solutions with client compliance and training needs
  • Lead stakeholder mapping and engage champions, end users, and decision-makers
  • Maintain a robust pipeline through Salesforce with disciplined follow-ups and forecasting
  • Conduct quarterly business reviews and deliver insights to drive client retention and product utilization

Territory Account Manager

Staples, Inc.
03.2019 - 01.2021
  • Oversaw a $15M portfolio across 60+ enterprise accounts, delivering tailored B2B solutions
  • Exceeded sales targets (2019: 101%, 2020: 99%)
  • Used data insights to drive customer-specific strategy and solutions
  • Operated autonomously in a high-performance, low-supervision environment

B2B Account Consultant

Staples, Inc.
02.2013 - 02.2019
  • Selected to pilot a national Territory Account Manager program based on leadership and results
  • Managed 150 mid-market accounts generating $3.5M in annual revenue
  • Maintained 98% account retention over 6 years
  • Consistently exceeded goals (e.g., 2014: 110%, 2018: 108%); Top 10 Performer in multiple years

B2B Consultant

Staples, Inc.
06.2007 - 01.2013
  • Prospected and grew a regional book of business, focusing on mid-to-large B2B clients
  • Recognized as Top 10 Performer (2007, 2010); consistently beat quotas (2007: 115%, 2010: 113%)
  • Delivered process and cost-efficiency solutions tailored to business clients’ needs

Education

Bachelor of Marketing -

University of North Carolina
Charlotte, NC

General Studies -

Gardner-Webb University

Skills

  • Strategic Account Management
  • B2B Sales & Consultative Selling
  • Revenue Growth & Forecasting
  • Customer Retention & Expansion
  • Cross-Selling & Upselling
  • Salesforce CRM
  • Pipeline Management
  • Client Presentations
  • Interdepartmental Collaboration
  • Program Rollouts
  • Microsoft Excel (Advanced)
  • Microsoft Office Suite
  • Data Analysis & Reporting

Timeline

Key Account Manager

ClickSafety
10.2021 - Current

Territory Account Manager

Staples, Inc.
03.2019 - 01.2021

B2B Account Consultant

Staples, Inc.
02.2013 - 02.2019

B2B Consultant

Staples, Inc.
06.2007 - 01.2013

Bachelor of Marketing -

University of North Carolina

General Studies -

Gardner-Webb University

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HANNAH SHOAF