HANNAH ROBERTS
Raleigh
Summary
Positive Community Management expert with significant experience in overseeing multiple sites. Skilled in property management, tenant relations, and operational efficiency. Strong emphasis on team collaboration and achieving measurable results. Known for adaptability, reliability, and proactive approach to problem-solving. Seeking opportunity to expand skills and contribute to
company success.
Overview
5
5
years of professional experience
Work History
Multi-Site Community Manager
New Urban Residential
01.2023 - Current
- Improved Occupancy from 54% to 95-98% within 4 months
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- 8.4% Delinquency reduction Improved within 2 months of hired
- Meet targeted revenue goals by increasing sales and implementing short/long-term marketing and leasing strategies. Identify areas for improvement for property
- Conducted regular site inspections and ensured timely maintenance repairs upon moveout/move in for HUB, Section 8 and conventional
- Satisfied both tenants and owners, effectively managing relationships, and handling routine need & special residents events
- A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth.
Assistant Community Manager
Cores Management
10.2021 - 12.2022
- Performed property inspections; Maintained over 97% occupancy
- Payable/Collections
- 233+ Units Property
- Escalating tenant complaints and work order requests
- Assist with creating monthly reports renewals & scanned & post rent
- Created engaging content for various platforms, including blog posts, newsletters, and social media updates
- Managed social media/food trucks and residents' events
- Conducted move-out walkthrough inspections to identify necessary repairs & record damages
- Helped keep income and occupancy high with proactive tenant relations
- Converted inquiries into tours at high rates, fielding telephone, email and in-person requests with persuasive communication style and strong sales abilities
Leasing Specialist
Priderock/Hercules
04.2020 - 07.2021
- Connected with prospective leads via telephone, email and in-person
- Kept units move-in ready with consistent maintenance and cleaning strategies
- Showcased residences with virtual and in-person tours
- Surveyed surrounding areas to compare and determine market value, rental and sale rates
Education
Associate of Arts - Human Services
Wake Technical Community College
Raleigh, NC12-2018
Skills
- Yardi software proficiency (Property management software (CRM, Entrada, Yardi, Knock, OneSite,
Voyager 8) - Excellent communication
- Problem-solving abilities
- Attention to detail
- Teamwork and collaboration
- Time management and organization
- Adaptability
Timeline
Multi-Site Community Manager
New Urban Residential
01.2023 - Current
Assistant Community Manager
Cores Management
10.2021 - 12.2022
Leasing Specialist
Priderock/Hercules
04.2020 - 07.2021
Associate of Arts - Human Services
Wake Technical Community College
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