Hannah Ratcliff
Oak Island
Summary
Strategic and client-focused Managing Director with experience in retirement plan relationship management, specializing in 401(k) plan design, compliance, and optimization. Trusted partner with HR leaders and top-tier advisors, overseeing a large book of business to deliver innovative, compliant, and results-driven retirement solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Managing Director
Fidelity Investments
12.2023 - Current
- Serve as the primary Relationship Manager for a book of business comprising close to 100 employer-sponsored 401(k) plans, overseeing plan design, administration, and ongoing compliance
- Lead recurring plan reviews and benchmarking analyses to identify opportunities to improve participation, deferral rates, and plan health metrics
- Build and maintain strategic partnerships with top-tier advisors to collaborate on mutual plans
Central Relationship Manager
Fidelity Investments
Denver, CO
06.2021 - 12.2023
- Supported 10 Wealth Management teams by proactively engaging clients to demonstrate the value of meeting with their advisor
- Uncovered client needs and goals while triaging appropriate business partners
- Assisted Financial Consultants with appointment preparation and follow-up to ensure seamless meeting execution and exceptional client experiences
Financial Representative
Fidelity Investments
Ponte Vedra Beach, FL
12.2019 - 06.2021
- Supported Financial Consultants by identifying opportunities, handling incoming emails, and proactively making outbound calls for quarterly check-ins and appointment scheduling
- Built and deepened productive relationships with prospective and existing clients to drive sustained growth
High Net Worth Associate
Fidelity Investments
Denver, CO
09.2019 - 12.2019
- Delivered outstanding customer service to Fidelity's Premium clients while averaging six calls per hour
- Increased client satisfaction by uncovering needs and delivering effective solutions
- Identified potential leads for advisor relationships
Customer Relationship Advocate
Fidelity Investments
Denver, CO
09.2018 - 09.2019
- Exceeded national averages in customer service, calls per hour, and trading accuracy metrics
- Worked closely with the onboarding team to help train new hires
- Utilized EQ skills and de-escalation techniques when assisting unsettled clients
Education
Bachelor of Arts - Business and Finance
Flagler College
St. Augustine, FL04.2018
Skills
- Outstanding communication and EQ skills
- Ability to thrive independently in a fast-paced environment
- High attention to detail
- Strong organizational and time management skills
- Served on the board for Women's Leadership Group of Fidelity
- Awarded "Excellence in Action" each year in Personal Investing
Certification
Series 7 & 63
Timeline
Managing Director
Fidelity Investments
12.2023 - Current
Central Relationship Manager
Fidelity Investments
06.2021 - 12.2023
Financial Representative
Fidelity Investments
12.2019 - 06.2021
High Net Worth Associate
Fidelity Investments
09.2019 - 12.2019
Customer Relationship Advocate
Fidelity Investments
09.2018 - 09.2019
Bachelor of Arts - Business and Finance
Flagler College