Hannah Poole
Pfafftown
Summary
Detail-oriented professional with over 15 years of experience in healthcare, childcare, and administrative settings. Skilled in coordinating schedules, managing confidential information, and delivering outstanding customer service. Committed to enhancing patient experiences and optimizing office operations.
Overview
16
16
years of professional experience
Work History
Household Manager
Household Manager
01.2011 - Current
- Managed complex daily schedules, appointments, transportation, and communications for multiple families.
- Maintained detailed records including feeding schedules, medications, developmental milestones, and daily reports.
- Built long-term relationships through exceptional communication and reliability.
- Coordinated calendars, activities, school schedules, and logistics while managing multiple priorities.
- Handled confidential family information with discretion and professionalism.
- Provided compassionate care while remaining calm under pressure.
Ophthalmic Technician
Hecker Ophthalmology
- Performed visual acuity testing, tonometry, OCT imaging, visual field testing, and fundus photography.
- Collected and documented patient histories and medical information to ensure accurate treatment planning.
- Collected patient histories and documented medical information.
- Assisted physicians during examinations and procedures to enhance patient care and streamline workflow.
- Educated patients regarding medications, eye drops, vitamins, and treatment plans.
- Coordinated laboratory work, referrals, prescriptions, and follow-up appointments to support comprehensive patient management.
- Maintained accurate patient records while supporting efficient office workflow.
Telephone Representative
American Express
- Provided exceptional customer service, addressing customer needs effectively in high-volume call center.
- Coordinated service scheduling and resolved customer concerns to enhance customer satisfaction.
- Scheduled services and resolved customer concerns.
- Established rapport with customers, ensuring adherence to quality standards throughout interactions.
Marketing Assistant
Unitec
- Scheduled client appointments to facilitate engagement and relationship building.
- Maintained databases and generated daily reports to support informed decision-making.
- Managed outbound communications and provided administrative support to enhance team efficiency.
- Collaborated with team members to meet performance goals.
Assistant Teacher
Childrens Choice
- Maintained detailed documentation and incident reports to support child safety and development.
- Assisted with classroom organization and scheduling to create a structured learning environment.
- Communicated daily with parents regarding children's care.
Education
Elementary Education Transfer Program (Coursework) -
Forsyth Technical Community College
High School Diploma -
Skills
- Household Management
- Household Scheduling
- Household Inventory
- Budget Management
- Digital Organization
- Calendar scheduling
- Household Records
- Microsoft Office
- Google Workspace
- Office software proficiency
- Fast-paced multitasking
- Privacy Management
- Customer Service
- Team Collaboration
- Effective communication
- Phone & Email Communication
Timeline
Household Manager
Household Manager
01.2011 - Current
Ophthalmic Technician
Hecker Ophthalmology
Telephone Representative
American Express
Marketing Assistant
Unitec
Assistant Teacher
Childrens Choice
Elementary Education Transfer Program (Coursework) -
Forsyth Technical Community College