Hannah Pasterz
Davidson
Summary
Dedicated customer service representative focused on assessing charges for requested services and efficiently collecting deposits and payments. Proactively reaches out to customers to provide status updates or make necessary adjustments. Skilled in training customers on new policies or procedures, ensuring their understanding and satisfaction. Committed to promptly responding to emails and messages and maintaining effective communication channels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Submissions Manager
Summit Insurance Group
06.2024 - Current
- Creates applications, providing insurance companies the information they may need to quote an insurance policy for a client
- Work with companies day to day creating the best value for the customer
- Work in personalized programs with each independent company
Server/Bartender
Gnats' Landing Bar and Grill
01.2023 - 05.2024
- Attending customers before, during, and after their meals by helping them place, receive, and pay for their orders
- Waited tables serving over 100 to 200 customers per shift
- Able to operate a POS system
- Followed procedures for safe food preparation, assembly, and presentation
Server
Quarterdeck Restaurant
05.2023 - 08.2023
- Attending customers before, during, and after their meals by helping them place, receive, and pay for their orders
- Waited tables serving over 100 to 200 customers per shift
- Able to operate a POS system
- Followed procedures for safe food preparation, assembly, and presentation
Bartender
Nonna Picci
04.2021 - 05.2023
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both customer and employee safety and satisfaction
- Attended the bar in the restaurant, handled the phones, made the drinks for all customers while tending to the customers at the bar
- Took all takeout orders
- Scheduled the reservations with each customer, as well as handled payments
Server
Johnny's New York Style Pizza
09.2019 - 07.2020
- Served lunch and dinner to 100-200 customers per shift
- Memorized the menu items and rotating specials in order to give customized recommendations to attending guests
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both customer and employee safety and satisfaction
Administrative Assistant
Bounce Atlanta
11.2018 - 07.2019
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both customer and employee safety and satisfaction
- Attended the phone and communicated with customers regarding schedule, prices, payment options, and delivery hours
- Scheduled the appointments with each customer, as well as handled payments
Education
College - Business Management
Ogeechee Technical College
Statesboro, GA05.2023
Skills
- Team management
- Conflict management
- Microsoft Office
- Content creation
- POS
- Bartending
- Social media marketing
- Front desk
- Organizational skills
- Customer service
- Leadership
- Positivity
- Communication Skills
- Serving Experience
- Hospitality
- Creativity
- Cash register
- Communication
- Food Safety
- Host/Hostess
- Restaurant experience
- Computer skills
- Retail sales
- Microsoft Outlook
- Stocking
- Social media management
- Restaurant Management
- Supervising experience
- Cash handling
- Microsoft Word
- Communication skills
- Cooperation
- Management
- Banquet Experience
- Serving
- Cash Handling
- Food Service
- Restaurant Experience
- Guest services
- Clear communication
- Time management
- Performance management
Certification
- TIPS, 01/01/21, Present
- Driver's License
- Bartender License
- Property & Casualty License, 03/01/25, 08/31/27, Georgia, North Carolina, and South Carolina
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Submissions Manager
Summit Insurance Group
06.2024 - Current
Server
Quarterdeck Restaurant
05.2023 - 08.2023
Server/Bartender
Gnats' Landing Bar and Grill
01.2023 - 05.2024
Bartender
Nonna Picci
04.2021 - 05.2023
Server
Johnny's New York Style Pizza
09.2019 - 07.2020
Administrative Assistant
Bounce Atlanta
11.2018 - 07.2019
College - Business Management
Ogeechee Technical College
Similar Profiles
TINA TRAVISTINA TRAVIS
Licensed Insurance Agent at SUMMIT INSURANCE GROUPLicensed Insurance Agent at SUMMIT INSURANCE GROUP
Leslie QuiñonezLeslie Quiñonez
Insurance Benefits Advisor at Florida Blue- Summit Insurance GroupInsurance Benefits Advisor at Florida Blue- Summit Insurance Group
Yelena QuialaYelena Quiala
Customer Service Agent at Summit West Insurance GroupCustomer Service Agent at Summit West Insurance Group