Hannah McIver
Kannapolis
Summary
Dynamic leader with a proven track record at Five Below in enhancing customer experience and managing cross-functional teams. Excelled in management and staff development, significantly improving customer satisfaction and employee productivity. Skilled in POS system operation and adept at driving sales targets, demonstrating a unique blend of technical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Five Below
08.2024 - Current
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bagging Associate
Debotech
02.2024 - 08.2024
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Met production targets and tight deadlines by collaborating closely with team members.
FOH Supervisor
Johnny's Farmhouse
09.2021 - 02.2024
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to guests.
- Enforced compliance with uniform and personal presentation standards.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Crew Leader
Cookout Inc.
08.2016 - 02.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
A.L. Brown Senior High School
Kannapolis, NC06-2010
Skills
- Cross-functional collaboration
- Account management
- Staff development
- Customer engagement
- Sales target achievement
- Supervisory skills
- Point of sale (POS) system operation
- Operations management
Timeline
Customer Experience Manager
Five Below
08.2024 - Current
Bagging Associate
Debotech
02.2024 - 08.2024
FOH Supervisor
Johnny's Farmhouse
09.2021 - 02.2024
Crew Leader
Cookout Inc.
08.2016 - 02.2024
High School Diploma -
A.L. Brown Senior High School
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