Hannah Lawson
Old Fort
Summary
Hardworking and reliable employee with extensive background of customer service, handling cash and providing an excellent and organized work environment. Highly proactive and punctual. Works well within team settings, and in high stress situations.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Gentle Family Dentistry
Asheville, NC
04.2023 - Current
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Prepared dental instruments and equipment for procedures to ensure readiness and efficiency.
- Assisted in setting up bitewing, periapical, panoramic, and occlusal X-rays for dentist review, adhering to safety protocols despite lack of certification.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Instructed patients on oral hygiene techniques to enhance plaque control and protect teeth and gums.
Money & Banking Lead Clerk
Ingles Corporate Office
Black Mountain
03.2022 - 04.2023
- Prepared store bank statements to ensure accurate financial reporting.
- Prepares bulk gift card orders.
- Runs credit card payments for Accounts Receivables.
- Prepare and post journal entries in SAP
- Maintained and balanced accounts within authorized limits.
- Maintained and delivered bank deposit slips for each Ingles Market grocery store to support timely deposits.
- Completed tasks on time each week to consistently meet company deadlines and maintain workflow.
Customer Service Manager
Ingles Markets (store)
Fletcher
07.2021 - 03.2022
- Established strong relationships with customers, managers, and customer service team to foster a collaborative work environment.
- Provided efficient, friendly, and knowledgeable service for customer inquiries and complaints, enhancing overall customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coordinated and scheduled shifts for front-end team to ensure optimal staffing and service levels.
- Cleaned and organized aisles and work stations to maintain a tidy shopping environment.
- Coordinated order days with other management, ordered product to keep shelves full in a timely manner.
Lead Team Manager
Chick Fil A
Asheville
11.2017 - 07.2021
- Increased team performance by motivating members to achieve or exceed performance expectations.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks to streamline workflow.
- Initiated training sessions and coached employees to develop effective staff.
- Coached team for success by using corrective action processes.
- Proposed operational strategies that enhanced productivity.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
North Henderson High School
Hendersonville, NC06.2017
Some College (No Degree) -
Asheville-Buncombe Technical Community College
Asheville, NCSkills
- Dental Terminology
- Infection Control
- Protocol implementation
- Patient Scheduling
- Patient Education
- Time Management
- Teamwork and Collaboration
- Cultural Sensitivity
- Patient Companionship
- Communication and Interpersonal Skills
- Strategic planning
Timeline
Dental Assistant
Gentle Family Dentistry
04.2023 - Current
Money & Banking Lead Clerk
Ingles Corporate Office
03.2022 - 04.2023
Customer Service Manager
Ingles Markets (store)
07.2021 - 03.2022
Lead Team Manager
Chick Fil A
11.2017 - 07.2021
High School Diploma -
North Henderson High School
Some College (No Degree) -
Asheville-Buncombe Technical Community College