Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Jackson

Moravian Falls

Summary

I am a dedicated representative and work well with a diverse population. I prioritize patient care, their experience and ensuring a welcoming atmosphere. In doing so have gained exceptional skills that relate to managing appointments /patient charts, coordinating with patients and staff about concerns, and ensuring productive operations

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Taylorsville Family Dentistry
11.2024 - Current
  • Answered calls and patient questions
  • Scheduled appointments based on patients needs and treatment plan
  • Managed patient records: updated patient mailing and contact information, updated medical history when applicable
  • Processed patient and insurance payments
  • Verified insurance eligibility, coverage, and assisted in processing insurance claims

Patient Service Representative

Atrium Health Wake Forest Baptist Urgent Care
03.2022 - Current


  • Encouraged exceptional patient care and customer service
  • Answered calls, scheduled appointments, and filed medical records
  • Entered patient demographic and insurance information
  • Verified insurance eligibility, coverage, and retrieved authorization
  • Took payments and complied with daily financial records
  • Communicated efficiently with colleagues to ensure department goals and standards
  • Trained new hires to companies standards and department functions


Lead Associate

Big Lots
01.2022 - 10.2024


  • Performed health screenings (COVID Procedures)
  • Managed till and cash pick up
  • Opened and closed store
  • Point of contact for associates and customers

Sales Associate

Big Lots
05.2019 - 10.2024


  • Encouraged exceptional customer service and addressed customers needs
  • Trained new associates
  • Helped maintain the store presentably
  • Processed transactions
  • Asked customers about reward and credit card program's to meet store goal
  • Answered phone calls

Activities Directors Assistant

Accordius Health at Wilkesboro
05.2021 - 07.2021
  • Managed activity room by entertaining residents, organizing supplies, and addressing concerns in regards to the department
  • Encouraged social enrichment by organizing activities and events for residents
  • Interacted with residents daily to see if needs were being met and if our department could assist
  • Promoted fundraiser for department
  • Paid Internship

Kitchen Help / Waitress

Moravian Falls Grill
05.2017 - 07.2018
  • Prepared orders in timely maner
  • Assisted and tended to the needs of guest

Dish washer

Moravian Falls Grill
04.2014 - 07.2018


  • Cleaned and prepared tables for next guest
  • Cleaned and put away dishes


Education

Bachelor of Science - Kinesiology

UNC Greensboro
Greensboro, NC
12.2021

Skills

  • MS Word
  • Excel
  • PowerPoint
  • Time management
  • Organization

Certification

Leadership Academy, Atrium Health Wake Forest Baptist, 12/24

Timeline

Front Desk Receptionist

Taylorsville Family Dentistry
11.2024 - Current

Patient Service Representative

Atrium Health Wake Forest Baptist Urgent Care
03.2022 - Current

Lead Associate

Big Lots
01.2022 - 10.2024

Activities Directors Assistant

Accordius Health at Wilkesboro
05.2021 - 07.2021

Sales Associate

Big Lots
05.2019 - 10.2024

Kitchen Help / Waitress

Moravian Falls Grill
05.2017 - 07.2018

Dish washer

Moravian Falls Grill
04.2014 - 07.2018

Bachelor of Science - Kinesiology

UNC Greensboro

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Hannah Jackson