Hannah Hogston
Kings Mountain
Summary
Dynamic and detail oriented professional with great money handling skills as demonstrated with both previous jobs. Recognized for exceptional customer service and effective time management, consistently contributing to customer satisfaction. Skilled at inventory management and fostering collaboration, I thrive in fast-paced environments while delivering accurate results and resolving complex issues efficiently.
Overview
2
2
years of professional experience
Work History
Cashier
Pelicans Snowballs
Shelby
04.2024 - 08.2024
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed.
- Answered customers' questions and provided information on store procedures or policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed other duties as assigned by management.
Parts Assistant
Honda of Shelby
Shelby
04.2022 - 07.2023
- Stored and organized parts in designated areas according to established procedures.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received, examined and reshelved returned parts.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Maintained accurate records of purchases, pricing, and other important data.
- Coordinated and executed daily parts deliveries to local businesses.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Maintained accurate inventory records and tracked parts orders.
- Provided excellent customer service by answering inquiries regarding product availability or pricing information.
- Verified part numbers, descriptions, and quantities of all received materials before stocking shelves.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Assisted in the ordering of new parts to replenish stock levels.
- Maintained cleanliness standards throughout the warehouse area.
- Reviewed invoices for accuracy prior to processing payments.
- Resolved customer complaints in a professional manner.
- Monitored stock levels and notified supervisor when reordering was necessary.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Biology
North Carolina State University
Raleigh, NC05-2027
Associates of Science
Cleveland Community College
Shelby, NC05-2024
Skills
- Effective Time Management
- Meticulous Attention to Detail
- Customer Engagement
- Collaboration
- Clear communication
- Cash handling and management
- Patience and empathy
- Complex Problem-solving
- Product restocking
- Inventory management
- Proficient in Laboratory Procedures
Affiliations
- Reading
- Exercise
- Sorority
- Babysitting
Accomplishments
- Treasurer for National Honor Society
- Junior Marshall
Volunteer Work
- Help younger cheerleaders at the local elementary school
- Sort clothes for the women's shelter
- Tutoring
References
References available upon request.
Timeline
Cashier
Pelicans Snowballs
04.2024 - 08.2024
Parts Assistant
Honda of Shelby
04.2022 - 07.2023
Biology
North Carolina State University
Associates of Science
Cleveland Community College
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