Hannah Empeno
Maggie Valley
Summary
Versatile hospitality professional with extensive experience in fine dining and guest relations. Known for effective time management and teamwork, contributing to seamless operations and enhanced guest satisfaction in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Cataloochee Ranch
Maggie Valley
05.2024 - Current
- Resolved guest concerns professionally in fast-paced fine dining environments
- Resolved guest concerns to ensure satisfaction in fast-paced fine dining environments
- Demonstrated stamina by standing for over 10 hours during busy shifts.
- Acquired expertise in wine, spirits, craft cocktails, and culinary techniques for exceptional dining experiences.
- Cross-trained in 3 restaurant positions (host, food runner/busser, server), as well as guest service agent
- Utilized food service cleaners and kitchen chemicals to maintain cleanliness and hygiene in dining areas.
- Knowledge of property cabins, lodges, history, and activities
- Relais & Châteaux fine dining property and resort
Line Cook
Cataloochee Ski Resort
Maggie Valley
01.2026 - 03.2026
- Demonstrated food preparation and cooking skills to deliver quality meals efficiently
- Ensured efficient service in a cafeteria setting
- Applied knowledge of kitchen chemicals for effective cleaning
- Knowledge of kitchen chemicals and cleaning
- Cafeteria-styled pace
Restaurant Server
The Swag
Waynesville
02.2025 - 05.2025
- Assisted in developing fixed course curriculum
- Applied time management skills to ensure timely service during paced courses
- Executed proper service sequence and dining etiquette
- Relais & Châteaux fine dining property and resort (sister property of Cataloochee Ranch)
Front Desk Attendant
Haywood Regional Fitness Center
Clyde
10.2023 - 05.2024
- Managed front desk communications, directing guest inquiries to ensure timely and accurate responses
- Understood importance of gym memberships for customer retention
- Developed customer service skills through direct client interactions and multitasking
Education
Associate of Science -
Haywood Community College
Clyde12-2024
High School Diploma -
Tuscola High School
Waynesville, NC01-2023
Skills
- Guest relations
- Point of sale systems
- Food safety compliance
- Customer service and guest relations
- Multitasking abilities
- Time management proficiency
- Conflict resolution
- Team collaboration skills
Extracurriculars And Honor Achievements
- National Honors Society
- Student Government
- Health Occupations Students of America
- Career and Technical Honor Society
- North Carolina Academic Scholar
- Tuscola High School Swimming, Basketball, and Soccer (Varsity Captain)
Timeline
Line Cook
Cataloochee Ski Resort
01.2026 - 03.2026
Restaurant Server
The Swag
02.2025 - 05.2025
Restaurant Server
Cataloochee Ranch
05.2024 - Current
Front Desk Attendant
Haywood Regional Fitness Center
10.2023 - 05.2024
Associate of Science -
Haywood Community College
High School Diploma -
Tuscola High School